I would like to know how many complaints the worst performing 50 bus drivers have had made about their driving. Column 1 - Unique identifier for driver (anonymous) Column 2 - Total complaints about poor driving If you cant do drivers, then please replace with bus routes. Thanks

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TfL Ref: 0176-1819

Thank you for your request received by Transport for London (TfL) on 24 April 2018 asking for information about bus driver complaints.

Your request has been considered in accordance with the requirements of the Freedom of Information (FOI) Act and our information access policy. 

Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy. I can confirm that we hold some of the information you require.

We have interpreted your inquiry to be about how the bus is operated by drivers and searched for customer feedback related to ``poor’’ and/or ``dangerous’’ driving. This is the nearest information we hold to your request as we do not hold details of bus driver employees as they are employed directly by the private bus operators.

The 50 routes with the highest number of comments under this category are listed below, along with the complaint numbers. All the routes are among the busiest and most used, meaning they require many vehicles to deliver high frequencies each day and tend to encounter heavy traffic in central London. This will undoubted be a factor in them attracting more comments than less busy services with low numbers of vehicles and drivers in outlying areas. We expect the highest standards of London bus drivers and where there is evidence of poor driving from routine checks of vehicles in service or following an incident such as a police accident investigation, the bus operators will independently follow these through with internal inquiries and disciplinary proceedings, with the ultimately sanction of driver dismissal. Like any other motorist on the public highway, drivers will be at risk of losing their licence and work if prosecuted by the courts for dangerous driving.

Route	Number of complaints coded "Poor/Dangerous Driving"
25	45
134	33
38	31
13	28
19	27
E3	26
21	25
229	24
185	24
94	24
140	24
235	24
29	23
88	23
57	23
243	22
36	22
G1	22
65	22
297	22
344	21
159	21
59	21
277	21
63	21
253	20
78	20
474	20
97	20
77	20
183	20
111	20
113	20
53	20
343	19
195	19
341	19
26	19
D7	19
27	19
E8	19
49	18
211	18
EL1	18
W19	18
135	18
205	18
468	18
453	18
12	18

If this is not the information you are looking for, or if you are unable to access it for any reason, please do not hesitate to contact me.

Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.

Yours sincerely

Sara Thomas

FOI Case Management Team

General Counsel

Transport for London

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