Our Ref:         FOI-0168-1920

Thank you for your request received on 15 April 2019 asking for information about complaints from residents of the London Borough of Camden regarding noise from the London Underground in their homes.
 
Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy. I can confirm we do hold the information you require.
 
The London Underground supports nearly 5 million customer journeys per day, and over 1.3bn journeys a year. We continuously take noise readings and review the track condition to assess what works can be done to reduce noise. There are various engineering initiatives which we are trialling/aim to trial in an attempt to reduce noise. We are currently installing softer pads throughout our resilient track fastening sites to reduce the airborne noise experienced by passengers. Our loudest sites have already been completed and we are currently measuring the reduction in noise. Additionally, we are also trialling other rail damping technology and a recent installation has been carried out on the Jubilee line. We aim to have reduced the airborne noise in tunnels by the end of 2019.
 
We have had 42 complaints about noise from the Northern line coming into residents’ homes in Camden between March 2017 and March 2019.
 
The breakdown is as follows:
 
Camden Town to Kentish Town 25
Euston to Camden Town (Charing Cross branch) 14
Kentish Town to Tufnell Park 3
 
If this is not the information you are looking for please feel free to contact me.
 
Please see the attached information sheet for details of your right to appeal.
 
Yours sincerely

Gemma Jacob
Senior FOI Case Officer
FOI Case Management Team
General Counsel
Transport for London

[email protected]