FOI request detail

monitoring of objectives

Request ID: FOI-0168-1718
Date published: 11 July 2017

You asked

Please provide details of how you will be measuring these objectives. Where it says "more" please provide statistics for before the objectives were put in place, what they are now and what they will be in 2020. Ensure our services will be accessible to more people, with consistent customer service that meets the needs of all customers Ensure that more customers will have access to the information they need to make the most of travel in London Improve the accessibility of London's transport infrastructure to enable more people to make the most of life in the Capital Ensure that travel in London is safer and fewer young people, women and people from BAME communities are deterred from travelling because of safety concerns Ensure we offer value for money for all Londoners with a fare structure which is clear and well communicated Ensure that our transport system promotes and improves the health of all Londoners Achieve a workforce which is reflective and representative of the diversity of London Ensure all future and current employees are supported to make the most of their skills and talents Create a more inclusive culture where all staff feel engaged Encourage more of our partner organisations to have diversity as a core value Engage with more of London's diverse communities to effectively inform, develop and deliver our strategies, services and programmes

We answered

TfL Ref: FOI-0168-1718
Thank you for your email received by us on 25 April 2017 asking for information about monitoring the objectives of TfL. Please accept my apologies for the delay in responding to your request.
Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy. I can confirm that we hold the information you require.
The majority of information you are seeking is published in the Publications and Reports section of our website.
Customer information
Travel experience
We have taken additional action around three areas that you enquired about in your request.
Ensure all future and current employees are supported to make the most of their skills and talents
TfL have multiple learning and development programmes and resources available to all of our employees allowing them to make the most of their skills and talents. Each employee has an individual Performance & Development plan which is established by an employee and their line manager. This plan sets out goals and objectives for the following year which includes personal development objectives, the employee is assessed against the progress made against this plan at mid-year and at the end of the year. Each plan is unique to the individual and individual plans are confidential.
Create a more inclusive culture where all staff feel engaged
We have total engagement results from 2014 as part of the Viewpoint staff survey. Total engagement was not measured prior to 2014.
Pan TfL Viewpoint Total Engagement scores
2014 58%
2015 60%
2016 58%
Encourage more of our partner organisations to have diversity as a core value
TfL have partnered with employability groups, community groups and charities that work with people from underrepresented groups, to provide them with access to training and employment opportunities on TfL projects.
We have worked with charities to support people leaving the Armed Forces, especially those with sickness or injury, and help them into work. We have also focused on individuals with a criminal conviction and have attended a number of prison careers fairs. We have partnered with Peabody Trust and three of four suppliers – Stagecoach, Keolis Amey Docklands and FLO– to provide a pre-employment training and work placement programme for diverse candidates from economically disadvantaged areas in central London. We have established a similar programme with Women in Construction/Gingerbread, plus suppliers Siemens, Arriva and Arup, to focus on bringing more women into our supply chain.
•         In addition, we have worked with Scope, Whizz-Kidz, Muscular Dystrophy UK and the Royal Society for Blind Children to offer work placements for young disabled people. Our bi-monthly Youth Panel meetings have continued and we regularly engage with youth stakeholders, including through our annual Youth Participation Day.
•         In 2016 we began strategic relationships with organisations representing London’s Black, Asian and Minority Ethnic (BAME), LGBT+, and faith communities, as well as organisations assisting refugees and asylum seekers. We have involved them in our work to raise trans awareness, provide travel information to refugees and asylum seekers, as well as large strategic projects such as Oxford Street transformation.
•         In 2014/15 and 2016/17 we ran Come on Board, our local engagement campaign to inform older and disabled people about the accessible services we have available. In 2014/15 we visited 70 groups across London, and in 2016/17 we visited 79 groups.
•         We have continued our successful engagement with older and disabled people’s organisations. We work closely with organisations like Age UK London, Transport for All and Guide Dogs, to understand the needs of the people they represent and involve them in our decision-making. These organisations have been involved in discussions on the forthcoming Mayor’s Transport Strategy, Crossrail 2, bus stop bypasses and our campaign to ensure private hire drivers meet their legal obligations around accepting assistance dogs.
•         Last month, we launched ‘Please Offer Me a Seat’, a badge and card to help customers, particularly for those with invisible impairments, conditions and illnesses, get a seat on public transport, To involve customers in the initial trial last summer we made new relationships with organisations like Trekstock and Lupus UK. We also communicated the launch of the badge across the network to more than 400 organisations we previously had not contacted. This included sharing social media plans and inviting organisations to be involved in telling people about the badge.
•         We have also expanded our relationship with organisations representing pregnant women, parents and buggy users, including Netmums and Tommy’s. Netmums were involved in our buggy campaign, to help buggy users know about our services and resolve some issues around the wheelchair priority space on buses.
•         We also hold a number of ongoing engagement events, such as our biannual Sub-Regional Mobility Forum, which were established to enhance discussion between TfL, the London boroughs and groups for older and disabled people, and Valuing People event, a London-wide forum for people with learning difficulties that meets three times a year to discuss travel and transport issues.
•         In 2007, TfL established an Independent Disability Advisory Group (IDAG) to involve disabled people in the way that we shape and develop our strategy for making London more accessible. IDAG is formed of seven members and meet monthly.
In accordance with section 21 of the FOI Act, we are not obliged to supply you with a copy of the requested information as it is already accessible to you elsewhere.
If this is not the information you are looking for, or if you are unable to access it for some reason, please do not hesitate to contact me.
Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.
Yours sincerely
Paulina Tuffour
FOI Case Officer
FOI Case Management Team
General Counsel
Transport for London

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