Our ref: FOI-0164-1718
Thank you for your request received by Transport for London (TfL) on 25 April 2017 asking for information about Dial-A-Ride.
Your request has been considered under the requirements of the Freedom of Information Act 2000 and our information access policy. I can confirm that we do hold the information you require.
- Please declare the number of Dial a ride requested trips across London for 2016/17.
The number of Dial-a-Ride requested trips for 2016/17 was 1,576,175
- Please declare the number of (DaR) completed trips across London for 2016/17.
The number of Dial-a-Ride completed trips for 2016/17 was 1,175,497
- Please declare the number of (DaR) regular booking completed trips including percentages, please, across London for 2016/17.
The number of regular booking journeys that Dial-a-Ride completed in 16/17 was 642,842 (55%)
- Please declare the number of (DaR) refused trips across London, including percentages, please, for 2016/17.
The number of trips that Dial-a-Ride was unable to accommodate in 16/17 was 168,647 (10.7%)
- Please declare the number of Dial-a-Ride passenger cancellations during 2016/17.
The number of Dial-a-Ride passenger cancellations during 16/17 was 227,804
- Please declare the number of registered (DaR) members across London for 2016/17.
Dial-a-Ride had a total of 45,621 at year end 16/17
- Please declare the number of active (DaR) members that have completed at least one trip across London in 2016/17.
17,222 Dial-a-Ride members completed at least one trip in 16/17 .
- Please declare the number of completed trips by City Fleet on behalf of (DaR) across London for 2016/17.
The number of Dial-a-Ride journeys completed by the taxi consolidator in 16/17 was 58,800
- Please declare the average cost of a City Fleet trip on behalf of (DaR) in 2016/17.
The average cost of a Dial-a-Ride journey undertaken by the taxi consolidator in 16/17 was £21.14
- Please declare the average cost of a (DaR) trip for 2016/17.
The average cost of a Dial-a-Ride journey in 16/17 was £30.13.
- Please declare the number of (DaR) requested trips in Havering for 2016/17.
The number of Dial-a-Ride requested trips for 16/17 by Havering residents was 70,379
- Please declare the number of (DaR) completed trips in Havering for 2016/17.
The number of Dial-a-Ride completed trips for 16/17 by Havering residents was 56,127
- Please declare the number of (DaR) regular booking completed trips including percentages please in Havering for 2016/17.
The number of regular booking journeys that Dial-a-Ride completed in 16/17 for Havering residents was 37,398 (67% of all journeys)
- Please declare the number of (DaR) refused trips, including percentages please in Havering for 2016/17.
The number of trips that Dial-a-Ride was unable to accommodate for Havering residents in 16/17 was 4,248 (6.0%)
- Please declare the number of completed trips by City Fleet on behalf of (DaR) in Havering for 2016/17.
The number of Dial-a-Ride journeys for Havering residents completed by the taxi consolidator in 16/17 was 1,356
- Please declare the number of registered (DaR) members in Havering for 2016/17.
A total of 1,639 Havering residents were registered members of Dial-a-Ride at year end 16/17.
- Please declare the number of active (DaR) members in Havering that have completed at least one trip in 2016/17.
756 Dial-a-Ride members who are residents of Havering completed at least one trip in 16/17.
- Please declare the number of (DaR) requested trips in Barking and Dagenham for 2016/17.
The number of Dial-a-Ride requested trips for 16/17 by Barking and Dagenham residents was 91,311
- Please declare the number of (DaR) completed trips in Barking and Dagenham for 2016/17.
The number of Dial-a-Ride completed trips for 16/17 by Barking and Dagenham residents was 73,785
20) Please declare the number of (DaR) regular booking completed trips including percentages please in Barking and Dagenham for 2016/17.
The number of regular booking journeys that Dial-a-Ride completed in 16/17 for Barking and Dagenham residents was 47,181 (64% of all journeys)
21) Please declare the number of (DaR) refused trips, including percentages please in Barking and Dagenham for 2016/17
The number of trips that Dial-a-Ride was unable to accommodate for Barking and Dagenham residents in 16/17 was 4,529 (5.0%)
22) Please declare the number of completed trips by City Fleet on behalf of (DaR) in Barking and Dagenham for 2016/17.
The number of Dial-a-Ride journeys for Barking and Dagenham residents completed by the taxi consolidator in 16/17 was 1,314
23) Please declare the number of registered (DaR) members in Barking and Dagenham for 2016/17.
A total of 1,535 Barking and Dagenham residents were registered members of Dial-a-Ride at year end 16/17.
24) Please declare the number of active (DaR) members in Barking and Dagenham that have completed at least one trip in 2016/17.
752 Dial-a-Ride members who are residents of Barking and Dagenham completed at least one trip in 16/17
25) Please declare (DaR) budget for 2017/18.
The Dial-a-Ride budget for 2017/18 is £35.7m.
If this is not the information you are looking for, or if you are unable to access it for some reason, please do not hesitate to contact me.
If you are not satisfied with this response please see the attached information sheet for details of your right to appeal.
Yours sincerely
Graham Hurt
FOI Case Officer
FOI Case Management Team
General Counsel
Transport for London
