Request ID: FOI-0150-2223 Date published: 23 May 2022
You asked
Part 1
How much income was generated for TFL from incomplete journeys from missing touch in/touch out activity for A. The year end 31 March 2022 B. The year end 31 March 2021 C. The year end 31 March 2020 D. The year end 31 March 2019 E. The year end 31 March 2018
Part 2
How many repair requests were logged/recorded for ticket gates when those repairs related to faulty card readers for:
A. The year end 31 March 2022
B. The year end 31 March 2021
C. The year end 31 March 2020
D. The year end 31 March 2019
E. The year end 31 March 2018
We answered
TfL Ref: FOI-0150-2223 Thank you for your request received by Transport for London (TfL) on 23 April 2022, asking for information about incomplete journeys. Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy. I can confirm that we hold the information you require. You asked: Part 1 How much income was generated for TFL from incomplete journeys from missing touch in/touch out activity for A. The year end 31 March 2022 B. The year end 31 March 2021 C. The year end 31 March 2020 D. The year end 31 March 2019 E. The year end 31 March 2018 The total revenue for incomplete journeys is available on our transparency webpages via the following links;
Please note analysis of datafrom 2021/22 is not yet complete. Please also note that most of this revenue is the fare due for the journey made rather than being “income” from incomplete journeys. We apply a series of tests based on other journeys made by the same card to determine whether we can apply the most likely fare for the journey made in as many cases as possible. Where we are not able to determine this, the customer is charged the maximum fare. In accordance with section 21 of the FOI Act, we are not obliged to supply you with a copy of the requested information as it is already accessible to you elsewhere. Part 2 How many repair requests were logged/recorded for ticket gates when those repairs related to faulty card readers for: A. The year end 31 March 2022 B. The year end 31 March 2021 C. The year end 31 March 2020 D. The year end 31 March 2019 E. The year end 31 March 2018 Whilst we are not entirely sure what you mean by “repair requests logged/recorded for ticket gates repairs”, we have provided the table below which sets out how many Gate Readers on London Underground gates required to be replaced due to a fault in the referenced time periods.Please note that stations will have multiple gates at part of their gateline and these figures refer to the specific reader at the gate.
Year
Total Gate Reader Repairs
01/04/17 to 31/03/18
1595
01/04/18 to 31/03/19
972
01/04/19 to 31/03/20
1018
01/04/20 to 31/03/21
535
01/04/21 to 31/03/22
776
If this is not the information you are looking for, or if you are unable to access it for any reason, please do not hesitate to contact me. Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed. Yours sincerely Eva Hextall FOI Case Management Team General Counsel Transport for London
