I would like to know how many complaints you have received in the year 2016-2017 about bus drivers parking too far from the kerb and thus making it impossible for parents with buggies to safely alight from the vehicle.

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TfL Ref: FOI-0144-1819

Thank you for your email received on 17 April 2018 asking for information about bus driver complaints.

Your request has been considered in accordance with the requirements of the Freedom of Information Act and our Information Access Policy. I can confirm we do hold the information you require. You asked:

I would like to know how many complaints you have received in the year 2016-2017 about bus drivers parking too far from the kerb and thus making it impossible for parents with buggies to safely alight from the vehicle.

124 complaints were recorded about bus drivers not positioning at bus stops in the Financial Year 2016 – 17.

Please see the attached information sheet for details of your right to appeal.

Yours sincerely

Melissa Nichols

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

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