FOI request detail

Personal injury reports that have been made in the last 10 years

Request ID: FOI-0139-1819
Date published: 30 April 2018

You asked

I wish to make a request under the freedom of information act for information that relates to all the personal injury reports that have been made in the last 10 years where pedestrians have been injured as a result of dangerous, low and hazardous road signs on your highways and pavements.

We answered


Our ref: FOI-0139-1718

Thank you for your request received by Transport for London (TfL) on 16 April 2018.

Your request has been considered in accordance with the requirements of the Freedom of Information (FOI) Act and our information access policy.

Unfortunately, to provide the information you have requested would exceed the ‘appropriate limit’ of £450 set by the Freedom of Information (Appropriate Limit and Fees) Regulations 2004.

Under section 12 of the FOI Act, we are not obliged to comply with a request if we estimate that the cost of determining whether we hold the information, locating and retrieving it and extracting it from other information would exceed the appropriate limit. This is calculated at £25 per hour for every hour spent on the activities described.

We have estimated that it would considerably exceed the cost limit to provide a response to your current request. Reports of personal injury may come to TfL via numerous channels. The most common being TfL’s Customer Services. In order to extract those that were due to the positioning of a road sign, would require manually reviewing every personal injury case received in the last 10 years. Furthermore, even if a road sign was the cause of the injury, the case may not be relevant to your particular request, if the sign met the required height upon inspection. Some cases of injury reports are reported to our claim handler. They receive several hundreds of cases per annum which would also need to be reviewed in order to determine those that were due to the positioning of a road sign. Furthermore, this would only include cases that led to an actual claim.

To help bring the cost of responding to your request within the £450 limit, you may wish to consider narrowing its scope so that we can more easily locate, retrieve and extract the information you are seeking. If you want to refine your request or make a Freedom of Information Act request in future, please bear in mind that the Freedom of Information Act allows you to request recorded information held by Transport for London. You should identify the information that you want as clearly and concisely as you can, specifying the types of document that you are looking for. You might also consider limiting your request to a particular period of time, geographical area or specific departments of TfL.

Although your request can take the form of a question, rather than a request for specific documents, TfL does not have to answer your question if it would require the creation of new information or the provision of a judgement, explanation, advice or opinion that was not already recorded at the time of your request.

Please note that we will not be taking further action until we receive your revised request.

In the meantime, if you have any queries or would like to discuss your request, please do not hesitate to contact me.

Please see the attached information sheet for details of your right to appeal.

Yours sincerely

Eva Hextall

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

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