London Dial A Ride.
Request ID: FOI-0107-1920
Date published: 18 April 2019
You asked
Please declare the following under the Freedom of information act.
1) Please declare the number of Dial a ride requested trips across London for 2018/19.
2) Please declare the number of (DaR) completed trips across London for 2018/19.
3) Please declare the number of (DaR) regular booking completed trips including percentages, please, across London for 2018/19.
4)Please declare the number of same-day trips for 2018/19.
5)Please declare the number of (DaR) refused trips across London, including percentages, please, for 2018/19.
6) Please declare the number of Dial-a-Ride passenger cancellations during 2018/19.
7) Please declare the number of registered (DaR) members across London for 2018/19.
8) Please declare the number of active (DaR) members that have completed at least one trip across London in 2018/19.
9) Please declare the number of completed trips by City Fleet on behalf of (DaR) across London for 2018/19.
10) Please declare the average cost of a City Fleet trip on behalf of (DaR) in 2018/19.
11) Please declare the average cost of a (DaR) trip for 2018/19.
12) Please declare the number of (DaR) requested trips in Havering for 2018/19.
13) Please declare the number of (DaR) completed trips in Havering for 2018/19.
14) Please declare the number of (DaR) regular booking completed trips including percentages please in Havering for 2018/19.
15) Please declare the number of (DaR) refused trips, including percentages please in Havering for 2018/19.
16) Please declare the number of completed trips by City Fleet on behalf of (DaR) in Havering for 2018/19.
17) Please declare the number of registered (DaR) members in Havering for 2018/19.
18) Please declare the number of active (DaR) members in Havering that have completed at least one trip in 2018/19.
19) Please declare the number of (DaR) requested trips in Barking and Dagenham for 2018/19.
20) Please declare the number of (DaR) completed trips in Barking and Dagenham for 2018/19.
21) Please declare the number of (DaR) regular booking completed trips including percentages please in Barking and Dagenham for 2018/19.
22) Please declare the number of (DaR) refused trips, including percentages please in Barking and Dagenham for 2018/19.
23) Please declare the number of completed trips by City Fleet on behalf of (DaR) in Barking and Dagenham for 2018/19.
24) Please declare the number of registered (DaR) members in Barking and Dagenham for 2018/19.
25) Please declare the number of active (DaR) members in Barking and Dagenham that have completed at least one trip in 2018/19.
26) Please declare (DaR) budget for 2019/20.
We answered
Our ref: FOI-0107-1920/GH
Thank you for your request received by Transport for London (TfL) on 9 April 2019 asking for information about Dial-A-Ride.
Your request has been considered under the requirements of the Freedom of Information Act 2000 and our information access policy. I can confirm that we do hold the information you require.
The figures quoted in questions 1 – 25 below relate to the 2018/19 financial year
1) The number of Dial-a-Ride trips requested across London - 1,346,705
2) The number of Dial-a-Ride completed trips across London - 1,000,525
3) The number of Dial-a-Ride completed regular booking trips across London - 523,706 (52%)
4) The number of same-day trips completed by Dial-a-Ride across London - 9,746
5) The number of Dial-a-Ride refused trips across London - 135,296
6) The number of Dial-a-Ride passenger cancellations across London - 208,103
7) The number of registered Dial-a-Ride across London - 43,213 at year end
8) The number of active Dial-a-Ride members across London that have completed at least one trip - 14,517
9) The number of completed trips by City Fleet on behalf of Dial-a-Ride across London- 29,428
10) The average cost of a City Fleet trip on behalf of Dial-a-Ride - £28.85
11) Please declare the average cost of a Dial-a-Ride trip - £35.16
12) The number of Dial-a-Ride requested trips in Havering - 57,642
13) The number of Dial-a-Ride completed trips in Havering - 46,284
14) The number of Dial-a-Ride completed regular booking trips in Havering - 28,950
15) The number of Dial-a-Ride refused trips in Havering - 3,893
16) The number of completed trips by City Fleet on behalf of Dial-a-Ride in Havering - 800
17) The number of registered Dial-a-Ride members in Havering - 1,570 at year end
18) The number of active Dial-a-Ride members in Havering that have completed at least one trip - 609
19) The number of Dial-a-Ride requested trips in Barking and Dagenham - 71,278
20) Please declare the number of (DaR) completed trips in Barking and Dagenham - 57,303
21) The number of Dial-a-Ride completed regular booking trips in Barking and Dagenham - 33,717
22) The number of Dial-a-Ride refused trips in Barking and Dagenham - 4,085
23) The number of completed trips by City Fleet on behalf of Dial-a-Ride in Barking and Dagenham - 995
24) The number of registered Dial-a-Ride members in Barking and Dagenham - 1,354
25) The number of active Dial-a-Ride members in Barking and Dagenham that have completed at least one trip – 595
26) The budget for Dial-a-Ride for the 2019/20 financial year - £33.6 million
If this is not the information you are looking for please do not hesitate to contact me.
If you are not satisfied with this response please see the attached information sheet for details of your right to appeal.
Yours sincerely
Graham Hurt
FOI Case Officer
FOI Case Management Team
General Counsel
Transport for London
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