Request ID: FOI-0102-2122 Date published: 19 August 2021
You asked
Dear Docklands Light Railway Limited,
1. How many ticket machines are used in the ticket office at London City Airport? I'm referring to the ticket office, not the ticket machines that can be used by passengers.
2. On ordinary tickets issued from these machines, after the 9-digit ticket number there is a 3 letter station code followed by three numbers e.g. LCA463. What do the numbers represent?
Tickets have also been seen showing station codes: CUH, POP and PRR. As these stations don't have ticket offices, are these hand held devices that can used by staff at other stations when required?
3. Who is the manufacturer of the machines and the model number, if known.
We answered
Our ref: FOI-0102-2122/GH
Thank you for your request received by Transport for London (TfL) on 16 April 2021 asking for information about the DLR Ticket Office At London City Airport. We can take your original request and therefore you do not need to resubmit a new request.
Your request has been considered under the requirements of the Freedom of Information Act 2000 and our information access policy. I can confirm that we do hold the information you require.
1. How many ticket machines are used in the ticket office at London City Airport? I'm referring to the ticket office, not the ticket machines that can be used by passengers. Two ticket machines were used, these are being replaced with newer models also two in number.
2. On ordinary tickets issued from these machines, after the 9-digit ticket number there is a 3 letter station code followed by three numbers e.g. LCA463. What do the numbers represent? Ordinarily the station code represents the location the ticket was purchased and the numbers give an ID for the machine the transaction was performed at.
Tickets have also been seen showing station codes: CUH, POP and PRR. As these stations don't have ticket offices, are these hand held devices that can used by staff at other stations when required? These tickets would have been issued from an automatic ticket vending machine located within the station.
3. Who is the manufacturer of the machines and the model number, if known. The ticket machines in the ticket office are manufactured by Cubic. Model number unknown at present, the type of machine is called a TOM (Ticket Office Machine)
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Yours sincerely
Graham Hurt FOI Case Officer FOI Case Management Team General Counsel Transport for London
