16.4.21 clarification: I am seeking information relating to the consolidation of Compliance Officer duties into a single role by CPOS in 2020. It is understood these plans were encapsulated in a booklet under the heading “One Officer” or “One Officer 2020”. Can you confirm whether TfL holds information on changes to the role of a Compliance Officer in 2020? If so, I request details of those changes. Good morning. In accordance with your online instructions, I am writing to submit the below Freedom of Information Act 2000 request: “We hereby request, in accordance with the Freedom of Information Act 2000, a copy of the Compliance, Policing and On-Street Services (CPOS) Directorate booklet entitled ‘One Officer 2020’.

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TfL Ref 0098-2021/22; 0093-21/22; 0099-21/22 Thank you for your requests received by Transport for London (TfL) on 15 and 16 April 2021. Your request has been considered in accordance with the requirements of the Freedom of Information (FOI) Act and our information access policy. I can confirm that we hold the information you require. Your requests and our replies are as follows: 0098-21/22 Financial details of our Compliance, Policing and On-Street Services (CPOS) Directorate’s annual budget and expenditure on Compliance Officers over the past 3 years. Please see the table below which contains financial details for the CPOS Directorate as a whole and the budget / expenditure on compliance officers is shown in the ‘Ops Staff costs’ columns. Please note that CPOS Operations no longer have any Compliance Officers roles and all CPOS Operations staff are Operations Officers which came into effect after the 2019/20 Transformation. The data in the ‘Ops Staff costs’ columns includes all operations related costs, such as line managers and the Resource and Deployment Centre, who are a necessary part of the Operations Officer role. The figures cannot be separated out. Staffing & running costs for CPOS Directorate Ops Staff costs Actuals Budget Actuals Budget 18/19 £49m £49m £26.9m £24.9m 19/20 £48.3m £51.6m £21.3m £28.2m 20/21 £49m £56m £25m £27m 0093-21/22 A copy of the Compliance, Policing and On-Street Services (CPOS) Directorate booklet entitled ‘One Officer 2020’. Unfortunately we do not hold the information you have requested as no such publication or titled document exists. However we believe that it’s likely that you are referring to the Operations 2020 Plan which we have attached. This work culminated in an organisational change in 2019/20 with full staff and Trade Union engagement. 0099-21/22 Our Compliance, Policing and On-Street Services (CPOS) Compliance Officer current Job Description and Person Specification. CPOS Operations no longer have any Compliance Officers roles. All CPOS Operations staff have a common job description of Operations Officer which came into effect after the 2019/20 Transformation and replaced all other frontline role job descriptions. We have attached the current job description of the Operations Officer. We don’t hold a separate person specification document. If you are considering submitting a further FOI request please think carefully about whether the request is essential at this current time, as answering FOI requests will require the use of limited resources and the attention of staff who could be supporting other essential activity. Where requests are made, please note that our response time may be impacted by the current situation. If this is not the information you are looking for, or if you are unable to access it for any reason, please do not hesitate to contact me. Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed. Yours sincerely Sara Thomas FOI Case Management Team General Counsel Transport for London

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