TfL Ref: FOI-0093-1718

Thank you for your email received by us on 12 April 2017 asking for information about the TfL Twitter account.

Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy.  You asked:

I administer an account on Twitter that has been blocked from following or viewing TfL's Twitter account. When trying to access TfL's Twitter account this is the message that greets us; You are blocked from following @TfL and viewing @TfL's Tweets. The account in question is @CoventGDNTube
I would like to find out why this account has been barred from accessing a public service? The account has not made any inflammatory comments or taken any action that is in breach any of UK laws. I hereby request any information regarding the deliberation and decision to block @CoventGDNTube from following @TfL on Twitter.

We do not generally block accounts unless they go against our Social Media Policy, are abusive or spam.  The account, @CoventGDNTube was blocked by accident and has since been unblocked.

Please accept my apologies for any inconvenience this may have caused.

If this is not the information you are looking for, please do not hesitate to contact me.

Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.

Yours sincerely

Paulina Tuffour
FOI Case Officer

FOI Case Management Team
General Counsel
Transport for London