Our Ref:          FOI-0065-1819

Thank you for your request received on 6 April 2018 asking for information about the Santander Cycle Hire Scheme.

Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy. I can confirm we do hold the information you require.

Are you able to advise which registered user made the most hires or cycled the furthest distance using the Santander Cycles scheme in 2017? I appreciate individual names would not be able to be disclosed, in which case, is it possible to anonymise the results to a postcode or area?

We can advise that our most prolific customer used the scheme 3,046 times in 2017 cycling for almost 900 hours. In accordance with TfL’s obligations under the Data Protection Act 1998 (DPA), as required by section 40(2) of the FOI Act, we are unable to provide the other requested information as this could be used to identify individual journeys. This is because disclosure of this personal data would be a breach of the DPA, specifically the first principle of the DPA which requires all processing of personal data to be fair and lawful. It would not be fair to disclose this personal information when the individuals have no expectation it would be disclosed and TfL has not satisfied one of the conditions of Schedule 2 of the Data Protection Act which would make the processing ‘fair’.

This exemption to the right of access to information is an absolute exemption and not subject to an assessment of whether the public interest favours use of the exemption.

Please see the attached information sheet for details of your right to appeal.

Yours sincerely

Gemma Jacob
FOI Case Officer
FOI Case Management Team
General Counsel
Transport for London

[email protected]