Our safety priorities

The transport system in London is a low-crime environment, and the risk of becoming a victim of crime while travelling on it is low.

However, crime, antisocial behaviour and the fear of crime can have a major effect on people's willingness to travel and access jobs and services. Improving safety and security will help improve the quality of life and make London a fairer and more prosperous city. We must continue efforts that have been successful in reducing crime and antisocial behaviour, and identify opportunities and areas for improvement.

The Mayor's strategy to improve transport safety, security and reliability in London are set out in the following document:

The Right Direction: Mayor's strategy to improve transport safety and security in London 2015 - 2017

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Community Safety Partnership

Our Directorate of Enforcement and On-Street Operations (EOS) is responsible for community safety, enforcement and policing across London's transport system. This means it coordinates a range of schemes that aim to improve safety and security when travelling in London.

EOS works with partners to Rail Delivery Group.

Working with our partners

Our Directorate of Enforcement and On-Street Operations (EOS) is responsible for community safety, enforcement and policing across London's transport system. This means it coordinates a range of schemes that aim to improve safety and security when travelling in London.

EOS works with partners to:

  • Set the direction, priorities, and policies for policing services on and around the transport system
  • Undertake intelligence, analysis and research activities to identify and inform responses to community safety and network disruption issues
  • Undertake activities to minimise fare evasion and ticket irregularities on buses
  • Manage the 11-18 free travel scheme on London's buses
  • Manage performance and evaluating policing and crime reduction activities
  • Provide specialist crime and anti-social behaviour reduction advice
  • Deliver crime and anti-social behaviour reduction projects and activities in partnership with the police and other organisations
  • Investigate and prosecute fare evaders and other offenders
  • Coordinate and provide support for CCTV activities on the bus network
  • Provide support for community safety, policing and enforcement activities
  • Manage requests from police and law enforcement agencies for customer information and CCTV footage to address policing, national security and law enforcement issues affecting London

The Crime and Disorder Act

We are subject to Section 17 of the Crime and Disorder Act 1998 which means we have to do all we reasonably can to reduce crime and disorder on the transport system.

The legislation focuses on how our delivery of core services, along with our public authorities, can make a significant difference to crime reduction in local communities. 

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