Customer service & Op performance
Members: Dr Mee Ling Ng OBE (Chair), Dr Alice Maynard CBE (Vice Chair), Bronwen Handyside, Anne McMeel and Dr Lynn Sloman
Quarterly reports
The panel produces quarterly reports that look at TfL's performance in relation to the themes of the Mayor's Transport Strategy.
2021 meeting papers
Meeting videos
Members are currently holding video meetings virtually to meet social distancing requirements. See a live stream or recorded session on our Committee and panel meetings page on YouTube.
Quarterly reports
TfL's decision-making structure and proceedings, together with Schemes of Delegation and Authorities, are laid out in the TfL standing orders. The TfL committees and panels document sets out the terms of reference for each committee and panel. Both TfL's standing orders and TfL committees and panels documents can be found on the Standing orders page.
You are welcome to attend any meeting of TfL's Board, committees and/or panels. These are held in public, except where private, personal or specific financial information is to be discussed.
Papers are published five working days before each meeting (unless accepted by the relevant Chair as urgent items).
The date, time and venue for forthcoming meetings is listed on the public notice of meetings. This notice, plus further information on our meetings and Board Members, is available on the How we are governed page.