2023/2024
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Customer service & Op performance
Committee members are listed on the Customer service & Op performance panel details page
Meeting agenda and papers
Agendas, papers and minutes for meetings held from August 2021 are available on our Customer service & Op performance panel meetings page. Meeting papers from before August 2021 are below.
Quarterly reports
The panel produces quarterly reports that look at TfL's performance in relation to the themes of the Mayor's Transport Strategy.
Quarterly customer service and operational performance reports
2021 (from before August 2021) meeting papers
2020 meeting papers
To comply with the coronavirus travel restrictions and social distancing requirements, Members discussed the items on the agenda by videoconference. This was webcast and recorded, in lieu of public access, and is published on TfL's YouTube channel.
This was a joint meeting of the Customer Service and Operational Performance Panel and the Safety, Sustainability and Human Resources Panel. This meeting replaced the meeting of the Panel previously scheduled for 1 July 2020.
To comply with the coronavirus travel restrictions and social distancing requirements, Members discussed the items on the agenda by videoconference. This was recorded, in lieu of public access, and is published on TfL's YouTube channel.
2019 meeting papers
2018 meeting papers
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Agenda
PDF 44KB
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Item 3 - Minutes of the Meeting of the Panel held on 24 January 2018
PDF 32KB
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Item 4 - Matters Arising and Actions List
PDF 4.25MB
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Item 5 - Quarterly Customer Services and Operational Performance Report
PDF 4.66MB
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Item 6 - Review of Bus Services to London's Hospitals - Update
PDF 1.94MB
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Item 7 - Independent Evacuation of Disabled People from London Underground Stations
PDF 23KB
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Item 8 - Assisted Transport Services
PDF 116KB
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Item 9 - London Underground Station Action Plan
PDF 334KB
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Item 10 - Member Suggestions for Future Agenda Discussions
PDF 72KB
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Agenda
PDF 39KB
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Item 3 - Minutes of the Previous Meeting
PDF 44KB
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Item 4 - Matters Arising and Actions List
PDF 46KB
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Item 5 - Quarterly Customer Services and Operational Performance Report
PDF 7.12MB
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Item 6 - Night Tube One Year On
PDF 263KB
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Item 7 - Customer Information Strategy: Signage and Wayfinding
PDF 3.72MB
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Item 8 - Member Suggestions for Future Agenda Items
PDF 64KB
2017 meeting papers
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Agenda
PDF 71KB
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Item 3 - Minutes of the Meeting Held on 13 July 2017
PDF 163KB
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Item 4 - Matter Arising and Actions List
PDF 54KB
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Item 5 - Customer and Operational Performance Report Quarter 2
PDF 5.25MB
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Item 6 - Crime and Confidence on Public Transport
PDF 316KB
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Item 7 - Assisted Transport Services
PDF 325KB
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Item 8 - London Underground Station Action Plan
PDF 370KB
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Item 9 - Accessible Transport
PDF 2.36MB
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Item 10 - Transparency, Freedom of Information and Data Protection
PDF 426KB
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Item 11 - Member Suggestions for Future Agenda Items
PDF 82KB
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Agenda
PDF 46KB
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Item 3 - Minutes of the Previous Meeting
PDF 37KB
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Item 4 - Matters Arising and Actions List
PDF 62KB
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Item 5 - Quarter 4 Customer and Operational Performance Report
PDF 4.11MB
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Item 6 - Review of Bus Services to London's Hospitals
PDF 571KB
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Item 7 - Taxi and Private Hire Licence Fees
PDF 282KB
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Item 8- Taxi and Private Hire - An Overview of Enforcement Activity
PDF 54KB
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Item 9 - Cash Free Trams
PDF 155KB
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Item 10 - Future Mobility Business Models
PDF 178KB
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Item 11 - Ticketing: Improvements for Customers and Driving Down Costs
PDF 763KB
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Item 12 - TfL International Benchmarking
PDF 1.08MB
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Item 13 - Working in Partnership with Other UK Cities
PDF 32KB
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Item 14 - London Underground Station Action Plan
PDF 234KB
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Item 15 - Travel Demand Management
PDF 1.35MB
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Item 16 - Social Needs Transport
PDF 47KB
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Item 17 - Member Suggestions for Future Agenda Discussions
PDF 106KB
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Agenda
PDF 43KB
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Item 3 - Minutes of the Previous Meeting
PDF 39KB
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Item 4 - Matters Arising and Actions List
PDF 55KB
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Item 5 - Customer Performance Report
PDF 5.25MB
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Item 6 - Customer Information Strategy and Programme
PDF 2.30MB
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Item 7 - Operational Performance Report
PDF 4.53MB
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Item 8 - Night Tube Implementation
PDF 50KB
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Item 9 - Taxi Fares and Tariffs Update
PDF 75KB
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Item 10 - London Underground Station Action Plan
PDF 204KB
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Item 11 - Transparency
PDF 219KB
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Item 12 - Member Suggestions for Future Agenda Discussions
PDF 108KB
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Agenda
PDF 38KB
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Item 3 - Minutes of the Previous Meeting
PDF 60KB
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Item 4 - Matters Arising and Actions List
PDF 158KB
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Item 5 - Operational Performance Report
PDF 4.23MB
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Item 6 - Customer Performance Report
PDF 1.28MB
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Item 7 - Please Offer Me A Seat Badge and Card
PDF 547KB
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Item 8 - Social Needs Transport
PDF 156KB
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Item 9 - Major Roadworks in Central London in 2017
PDF 66KB
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Item 10 - Taxi Fares and Tariffs Update
PDF 57KB
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Item 11 - Member Suggestions for Future Agenda Discussions
PDF 80KB