The Customer service & Operational performance panel has a clear focus on delivery for TfL's customers, including accessibility and the sharing of learning from across the whole organisation.

Members: Dr Mee Ling Ng OBE (Chair), Dr Alice Maynard CBE (Vice Chair), Bronwen Handyside, Anne McMeel, Dr Nelson Ogunshakin OBE, Val Shawcross CBE and Dr Lynn Sloman

Quarterly reports

The panel produces quarterly reports that look at TfL's performance in relation to the themes of the Mayor's Transport Strategy.

2018 meeting papers

 
24 January

Agenda

PDF 39KB

Item 3 - Minutes of the Previous Meeting

PDF 44KB

Item 4 - Matters Arising and Actions List

PDF 46KB

Item 5 - Quarterly Customer Services and Operational Performance Report

PDF 7.12MB

Item 6 - Night Tube One Year On

PDF 263KB

Item 7 - Customer Information Strategy: Signage and Wayfinding

PDF 3.72MB

Item 8 - Member Suggestions for Future Agenda Items

PDF 64KB

 
06 June

Agenda

PDF 44KB

Item 3 - Minutes of the Meeting of the Panel held on 24 January 2018

PDF 32KB

Item 4 - Matters Arising and Actions List

PDF 4.25MB

Item 5 - Quarterly Customer Services and Operational Performance Report

PDF 4.66MB

Item 6 - Review of Bus Services to London's Hospitals - Update

PDF 1.94MB

Item 7 - Independent Evacuation of Disabled People from London Underground Stations

PDF 23KB

Item 8 - Assisted Transport Services

PDF 116KB

Item 9 - London Underground Station Action Plan

PDF 334KB

Item 10 - Member Suggestions for Future Agenda Discussions

PDF 72KB

 
11 September

11 September 2018 - Agenda and Papers

PDF 9.58MB

 
14 November

14 November 2018 - agenda and papers

PDF 10.69MB

2019 meeting papers

 
13 February

13 February 2019 - agenda and papers

PDF 21.91MB

 
13 June
 
12 September
 
27 November

TfL's decision-making structure and proceedings, together with Schemes of Delegation and Authorities, are laid out in the TfL standing orders. The TfL committees and panels document sets out the terms of reference for each committee and panel. Both TfL's standing orders and TfL committees and panels documents can be found on the Standing orders page.

You are welcome to attend any meeting of TfL's Board, committees and/or panels. These are held in public, except where private, personal or specific financial information is to be discussed.

Papers are published five working days before each meeting (unless accepted by the relevant Chair as urgent items).

The date, time and venue for forthcoming meetings is listed on the public notice of meetings. This notice, plus further information on our meetings and Board Members, is available on the How we are governed page.