Customer service & Op performance

The Customer service & Operational performance panel has a clear focus on delivery for TfL's customers, including accessibility and the sharing of learning from across the whole organisation.

Members: Dr Mee Ling Ng OBE (Chair), Dr Alice Maynard CBE (Vice Chair), Bronwen Handyside, Anne McMeel  and Dr Lynn Sloman

Quarterly reports

The panel produces quarterly reports that look at TfL's performance in relation to the themes of the Mayor's Transport Strategy.

2020 meeting papers

 
10 June

  • 10 June 2020 Supplementary Agenda and Papers

    PDF 3.61MB

  • 10 June 2020 Agenda and Papers

    PDF 4.26MB

    • This was a joint meeting of the Customer Service and Operational Performance Panel and the Safety, Sustainability and Human Resources Panel. This meeting replaced the meeting of the Panel previously scheduled for 1 July 2020.

    To comply with the Covid-19 travel restrictions and social distancing requirements, Members discussed the items on the agenda by vidoeconference. This was recorded, in lieu of public access, and is published on TfL's YouTube channel.  

     
    27 February

  • 27 February 2020 - agenda and papers

    PDF 9.73MB

    • 2019 meeting papers

     
    13 February

  • 13 February 2019 - agenda and papers

    PDF 21.91MB

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    13 June

  • 13 June 2019 - agenda and papers

    PDF 13.82MB

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    12 September

  • 12 September 2019 - agenda and papers

    PDF 7.34MB

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    27 November

  • 27 November 2019 - agenda and papers

    PDF 14.29MB

    • TfL's decision-making structure and proceedings, together with Schemes of Delegation and Authorities, are laid out in the TfL standing orders. The TfL committees and panels document sets out the terms of reference for each committee and panel. Both TfL's standing orders and TfL committees and panels documents can be found on the Standing orders page.

    You are welcome to attend any meeting of TfL's Board, committees and/or panels. These are held in public, except where private, personal or specific financial information is to be discussed.

    Papers are published five working days before each meeting (unless accepted by the relevant Chair as urgent items).

    The date, time and venue for forthcoming meetings is listed on the public notice of meetings. This notice, plus further information on our meetings and Board Members, is available on the How we are governed page.