The Customer service & Operational performance panel has a clear focus on delivery for TfL's customers, including accessibility and the sharing of learning from across the whole organisation.

Members: Dr Mee Ling Ng OBE (Chair), Dr Alice Maynard CBE (Vice Chair), Bronwen Handyside, Anne McMeel  and Dr Lynn Sloman

Quarterly reports

The panel produces quarterly reports that look at TfL's performance in relation to the themes of the Mayor's Transport Strategy.

2019 meeting papers

 
13 February

13 February 2019 - agenda and papers

PDF 21.91MB

 
13 June

13 June 2019 - agenda and papers

PDF 13.82MB

 
12 September

12 September 2019 - agenda and papers

PDF 7.34MB

 
27 November

27 November 2019 - agenda and papers

PDF 14.29MB

TfL's decision-making structure and proceedings, together with Schemes of Delegation and Authorities, are laid out in the TfL standing orders. The TfL committees and panels document sets out the terms of reference for each committee and panel. Both TfL's standing orders and TfL committees and panels documents can be found on the Standing orders page.

You are welcome to attend any meeting of TfL's Board, committees and/or panels. These are held in public, except where private, personal or specific financial information is to be discussed.

Papers are published five working days before each meeting (unless accepted by the relevant Chair as urgent items).

The date, time and venue for forthcoming meetings is listed on the public notice of meetings. This notice, plus further information on our meetings and Board Members, is available on the How we are governed page.