Customer service & Op performance

The Customer service & Operational performance panel has a clear focus on delivery for TfL's customers, including accessibility and the sharing of learning from across the whole organisation.

Temporary access issue: Papers from August 2021 onwards are published on the external site at board.tfl.gov.uk, but technical issues mean that we have been unable to publish papers to that site, or update the list of committees and panels, since September 2024.

Customer, Sustainability & Operations panel 2024 meeting papers (temporary location)

Meeting agenda and papers

Agendas, papers and minutes for meetings held from August 2021 are available on our Customer service & Op performance panel meetings page. Meeting papers from before August 2021 are below.

Quarterly reports

The panel produces quarterly reports that look at TfL's performance in relation to the themes of the Mayor's Transport Strategy.

Quarterly customer service and operational performance reports

2021 (from before August 2021) meeting papers

 
14 July
 
24 February

2020 meeting papers

 
18 November
 
23 September

To comply with the coronavirus travel restrictions and social distancing requirements, Members discussed the items on the agenda by videoconference. This was webcast and recorded, in lieu of public access, and is published on TfL's YouTube channel.

 
10 June

This was a joint meeting of the Customer Service and Operational Performance Panel and the Safety, Sustainability and Human Resources Panel. This meeting replaced the meeting of the Panel previously scheduled for 1 July 2020.

To comply with the coronavirus travel restrictions and social distancing requirements, Members discussed the items on the agenda by videoconference. This was recorded, in lieu of public access, and is published on TfL's YouTube channel.

 
27 February

2019 meeting papers

 
27 November
 
12 September
 
13 June
 
13 February

2018 meeting papers

 
14 November
 
11 September
 
06 June
 
24 January

2017 meeting papers

 
01 November
 
13 July
 
02 March
 
30 January

2016 meeting papers

 
23 November

The meeting scheduled for 23 November 2016 was rescheduled to 30 January 2017.

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