Collections at our stations

If you're collecting money for a registered charity, you can apply to collect at our stations. We also allow carol singing and seasonal music in December.

We're making some changes to our charities collections scheme and will be launching an online booking service for charity collections in 2015. The conditions for acceptance onto the scheme have changed for all collections from 1 January 2015:

  • All organisations participating in fundraising activities on London Underground stations must be members of the Fundraising Standards Board (FRSB)
  • Applications to collect must be made by the charity's Fundraising Team
  • Charities must ensure all their fundraisers at London Underground stations have been security-checked

If you would like to arrange fundraising activities at our stations, please get in touch with us by email, phone or post:

Phone: 0343 222 0022 (Monday to Friday, 09:00-17:00, excluding bank holidays, TfL call charges apply)
Charities Team
Customer Service Centre
14 Pier Walk
North Greenwich
London SE10 0ES

Safety in the station

  • You may only collect or sing in the ticket hall area
  • You must stay away from lifts, escalators and automatic barriers
  • You can't collect on trains
  • Please follow the instructions of station staff during your collection

For example, we regularly host station collections and fundraising activity by Railway Children, the Royal British Legion Poppy Appeal and Disasters Emergency Committee.

Penny for London also enables customers to choose to donate from as little as one penny to the Mayor's Fund for London for each day they use contactless payment to travel on the Tube, bus, tram, DLR, London Overground and most National Rail services in London.

Our engagement with charities

Our Stakeholder Engagement team looks after our relationships with voluntary organisations and charities that speak for our customers and users.

We receive a large number of requests to support charities. As a not-for-profit organisation and statutory body, we need to consider a number of legal, operational and budgetary constraints when reviewing requests from charities.

In most cases, we'll only be able to meet requests that can help us to carry out our function of providing transport in London. We are not able to agree to most requests.

We have guidance to ensure a fair and consistent approach to how we consider requests from charities.

See our charity request guidance.

London Transport Museum

London Transport Museum is the world's leading museum of urban transport. It is an independent heritage and education charity that is part of TfL.

The charity works with over 150,000 young people each year, delivering powerful social benefit through inspirational, preventative and restorative projects, helping young people to discover their city, build their skills and secure employment in transport and engineering.


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