Four people wearing helmets riding on e-scooters

The trial

We're running the trial with London Councils and the participating London boroughs, plus Canary Wharf. Working together on a single trial means the trial can run consistently across participating boroughs, with safety at its core.

You can feedback on the trial on the E-scooter rental trial for London page on our Have your say website.

The rental e-scooters will be provided by three different operators:

The operators were chosen after an open and competitive process to assess their ability to meet strict safety requirements and high operating standards.

Their e-scooters are now available for hire in:

  • Camden
  • City of London
  • Ealing
  • Hammersmith & Fulham
  • Kensington and Chelsea
  • Lambeth (north of the borough only)
  • Richmond upon Thames
  • Southwark
  • Tower Hamlets (limited parking at Canary Wharf and some TfL stations)
  • Westminster

More areas are expected to join in the future.

For more information see our press release on the e-scooter trial.

How to hire a rental electric scooter

You can rent the operators' e-scooters through their mobile phone apps. You will need to:

  • Download the app of your chosen operator
  • Complete the registration process including verifying your age and driving licence
  • Complete the mandatory in-app training before your first ride

You will then be able to find an e-scooter. Use a QR code or vehicle ID displayed on the e-scooter to unlock that e-scooter in the relevant operator's app.

Who to contact

For more information you can contact Dott, Lime and TIER directly:

Dott

Lime

TIER

Both users and non-users of the rental e-scooters can use our Have Your Say platform to provide feedback and find FAQs on the e-scooter rental trial.

Making safety a priority

The trial will help us to better understand how e-scooters can be used safely in London - and how we should develop policy in the future. We are taking steps to ensure that anyone using a rental e-scooter rides safely and follows the rules of the road as well as guidance from the rental operator.

Find safety guidance and tips on how to ride rental e-scooters safely and avoid serious injury to any road users.

For more information on safety see our published reports and risk assessment for rental e-scooters and our Safety, Sustainability & HR Panel paper.

Why we're doing the trial

The e-scooter rental trial is part of a wider effort by TfL, London Councils, London boroughs and the UK Government to enable people to use new and greener forms of transport. This approach will help reduce the risk of an increase in car use after the coronavirus pandemic, which could lead to traffic congestion and have a negative impact on London's air quality.

Legal use of electric scooters

The London e-scooter rental scheme is approved by the Department for Transport (DfT):

  • Rental e-scooters will be the only way to legally ride an e-scooter on public roads or in other public places within London - and even this will be limited to the specific small number of boroughs
  • Riding e-scooters on pavements will still be banned, but they will generally be able to use the same space as bicycles
  • Riders must be 18 or over and have a full or provisional driving licence to rent an e-scooter
  • It is still illegal to use privately-owned e-scooters or other powered transporters on public roads

Relevant laws on e-scooter use include:

  • On public roads, anyone using a privately-owned e-scooter or other powered transporter is likely to be committing at least one of a number of offences such as driving a motor vehicle with no insurance. You could be liable for a fixed penalty of £300 and six points on your driving licence, for example
  • On pavements, it is generally an offence to drive a motor vehicle, and this applies at all times to e-scooters and powered transporters
  • E-scooters and powered transporters may be used on private land with permission from the landowner or occupier
  • E-scooters rented from the scheme will be permitted to ride on London's public roads and cycle infrastructure in participating boroughs. These boroughs will designate no-go areas where e-scooters cannot be ridden and will come to a safe stop, as well as go-slow areas, where the speed of e-scooters will be reduced to 8mph

Some of these laws do not apply to mobility scooters or e-bikes (electrically-assisted pedal cycles) which are not treated as motor vehicles.

The Gov.uk website has details of the law on powered transporters.

A Traffic Order will allow us to permit the use of electric scooters on TfL cycle tracks within the participating boroughs. Find out how to respond to Traffic Order GLA-2021-0297 until 6 November 2022.

Don't ride any scooters (including electric scooters) on transport or at stations. You cannot take a rental e-scooter on our bus, Tube, Tram, DLR, London Overground, TfL Rail and Emirates Air Line services. Private e-scooters may be carried but must be folded for the entirety of your journey. Read about your rights and duties when using TfL services.

Equality and inclusivity

Along with London Councils, we have worked with different groups to understand their views and concerns and the possible impact the rental e-scooter trial will have on them.

Our comprehensive equality impact assessment (EqIA) will be kept under continual review during the trial. See the Rental e-scooter trial 2021 EqIA on the Diversity and inclusion publications page.