If you've applied for a card within the last 10 days, we're working through applications and yours should be sent to you in the next few days. We're not able to progress any other applications now.


You can still apply for a refund for the difference in your journey costs. Just keep records of any fares you pay in the meantime.

Advice and support

Call us on 0343 222 1234 Monday to Friday 08:00-20:00 (charges may apply).

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