Oyster photocard website currently unavailable

Sorry for the disruption. We're working to get the Oyster photocard website back to normal as quickly as we can. Please check back for updates.

We can't process new applications now because of a TfL-wide cyber security incident. If you want to replace a lost photocard then call us on 0343 222 1234 every day between 08:00-20:00 and select option 1 (charges may apply).

We'll let you know when our systems are back up and running.

Our contact centre team has limited access to systems at this time. As a result, our teams may not be able to fully resolve any phone queries and you may experience a delay in responses to any online forms you have submitted.

5-10 and 11-15 Zip Oyster photocards expiring on or around 30 September 2024

If your child currently has a 5-10 or 11-15 Zip Oyster photocard that expires on or around 30 September 2024, we will continue to accept their card up to and including 31 October 2024. Your child needs to show their expired photocard at the start and end of their journey on TfL services, or as requested.

60+ yearly address check

We're currently unable to process 60+ yearly address checks. Your photocard will keep working as normal. We'll let you know when we can run these checks again.

Refunds

You can still contact us to request a refund for your photocard via an online form, but we won't be able to process any refunds until the cyber security incident is resolved.

If you have been unable to apply, please keep a record of any fares you've paid as we may be able to arrange a refund once you get your new photocard.

Last reviewed 18 September 2024