Unused single, return or day paper ticket
Before you claim
You can get a refund if you haven't used your ticket and you send it to us before the start date.
We do not give a refund for used or partly used One Day Bus & Tram Passes, Day Travelcards or single or return paper tickets.
Claim a refund by post
- Contact details (name, email, phone number and address)
- An explanation of why you no longer need the ticket
TfL Customer Services
14 Pier Walk
We will then contact you to process the refund.