Paper season ticket no longer needed
Before you apply
We charge a £5 admin fee. You must destroy your ticket once you've got your refund.
You can apply anytime for a refund on your season ticket if it hasn't expired. We'll calculate your refund from the day you contact us and when we confirm your details.
Your refund is based on the price of your season ticket, minus the cost of the equivalent ticket you would have needed for the period of time you travelled. The difference between these two costs is what you'll be refunded. You won't be refunded on a pro-rata basis.
You won't get a refund if there is less than:
- 6 weeks remaining on an Annual ticket
- 7 days remaining on a Monthly ticket
- 3 days remaining on a 7 Day ticket
You can't pause your season ticket.
You can apply for a refund from us if you bought your ticket at a Elizabeth line or London Overground station.
If you bought your ticket from Trainline, CommuterClub or another train company, such as Southeastern or Southern, you must contact them for a refund.
If you bought your ticket using a travel warrant, any refund will be paid to the warrant issuer. If you bought your ticket using a loan, for example from your employer, contact them to discuss your refund. It's likely your refund will be less than the amount you still owe on the loan.
Apply for a refund
You can apply for a refund for your unexpired paper season ticket by email. You must include:
- First and last name
- House/flat number and postcode
- Payment details:
Paid by card or mobile app account
First six and last four digits of your long bank card number or mobile app account. Do not give us your CVC (three numbers) on the back of your card. If your card has expired, we need the numbers from your old card (if you have it) and your new card.
Paid by cash
Bank account number and sort code that you want your refund to be paid into.
- A clear photo of the front of your whole ticket
- A clear photo of the front of your ticket, cut in half. Keep your ticket until you get your refund and it expires as we may need to see it in future.
- The last date you used your ticket
- Photocard ID number
- Send us your details:
If you bought your paper season ticket from the Elizabeth line, email firstname.lastname@example.org
If you bought your paper season ticket from London Overground, email email@example.com
If you don't include all the information we need, it will take longer to process your refund.