Before you claim

We charge a £5 admin fee to process this refund.

You can get a refund if you have stopped using the ticket, and there is at least:

  • 6 weeks remaining on an Annual ticket
  • 7 days remaining on a Monthly ticket
  • 3 days remaining on a 7 Day ticket - in some cases if you have used your 7 Day ticket for just 3 days, there may be no refund due

You can only claim a refund if you bought your ticket at a London Overground or TfL Rail station. If not, you'll need to contact the company you bought your ticket from.

If you bought your ticket using a travel warrant, any refund will be paid to the warrant issuer.

Claim at a TfL Rail or Overground station

You should go to an Overground or TfL Rail station - if possible the same one where you bought your ticket.

Refunds due to coronavirus

You can apply for a refund for your Travelcard or Bus & Tram Pass season ticket if you're self-isolating or not travelling due to concerns about coronavirus. 

Your refund is based on the price of your season ticket, minus the cost of the equivalent travelcards you would have needed for the period of time you used it to travel. The difference between these two costs is what you'll be refunded. You won't be refunded on a pro-rata basis.

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