Please wait at least 48 hours as you might receive an automatic refund.
We do not give refunds for delays outside our control, including:
We do not give refunds if you travel for free using a Freedom Pass, 60+ Oyster photocard, Veterans Oyster photocard, or are aged 11 or under.
Refunds are given as pay as you go credit, web credit or by transfer into your bank account.
If you used a paper ticket or National Rail smartcard, your refund is transferred into your bank account.
You must claim within 28 days of the delay.
If the delay happened in the last 28 days and you were delayed for 30 minutes or more you can claim a refund online.
If you're claiming a refund for a delay on TfL Rail and can't see your station in the list, call us on 0343 222 1234.
Choose 'paper ticket' as your ticket type if you use an National Rail smartcard and enter your full card number where asked to enter your ticket number.
If you were delayed:
Your refund can be calculated as set out in the National Rail Conditions of Travel (see the section on 'Compensation for delays').
TfL Customer Services
14 Pier Walk