Faulty Oyster photocard

Before you replace your card

Check your card to make sure it's not damaged e.g. scratched, cracked or bent.

We might ask you to send us your faulty photocard. If we do, do not cut it up before you send it to us.

Replace your card by phone

0343 222 1234 (Charges may apply)

You will need to give us your photocard number.

We will transfer any pay as you go credit or ticket to your replacement card.

We may refund any fares you have to pay while waiting for your new card.

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Contact us

We're open 24 hours a day, 7 days a week.


 Charges apply 0343 222 1234


Send a letter to:

TfL Customer Services
9th Floor
5 Endeavour Square
E20 1JN