App logo of a blue Oyster touching a yellow reader

Downloading and setting up the app

The official TfL Oyster and contactless app is available as a free download from the Apple App Store and Google Play Store.

You need an online contactless and Oyster account to use the app. Once you've downloaded the app, sign in with the username and password that you use for your account.

If you don't already have an Oyster online account, you'll be able to create one using the app. You'll need to provide your:

  • Name
  • Address
  • Email address

When you've created your account, add your Oyster card by entering the full card number and answering your security question (if the card is registered). If your Oyster card isn't registered, you'll need to provide details of the last journey you made using your card.

You need to add your contactless card to your online account to see it in the TfL app.

Discounted season tickets can't be purchased and Oyster photocards can't currently be used with the app.

Features of the app

Once you've signed in to the app, you'll be able to:

  • Top up your pay as you go credit
  • Buy adult rate 7 Day, Monthly, 3 month, 6 month and Annual Travelcards and Bus & Tram Passes
  • View your Oyster card and contactless journey history
  • Check contactless payments
  • Check your pay as you go balance and see season tickets on your Oyster card
  • Check if you have incomplete journeys
  • Select the threshold that triggers a notification when your balance gets too low
  • Allow a notification when your Travelcard is about to expire

When you top up your credit or buy a season ticket, it'll be available to collect after 30 minutes when you touch your Oyster card on a yellow card reader as part of a journey on any London bus; or at any Tube, DLR, London Overground, TfL Rail or National Rail station within the pay as you go area; tram stop or River Bus pier.

New features are being developed, so soon you'll also be able to:

  • Apply for refunds on the app
  • Use the app if you're a concessionary customer

How to top up using the app

Older Oyster cards

Older Oyster cards don't work with the app. If you have an older card, you can still use it to travel, but to use the app you'll need to replace it with a new Oyster card.

Find out if you have an older Oyster card and how to replace it.

Feedback on the app

You can provide feedback at any time by completing an online form.

If you are having trouble using the app, please call Customer Services on 0343 222 1115.