You can see:
If there is an issue with your card preventing you from using it to travel you will get a notification. This might happen because:
You can select each notification to see what you need to do to be able to continue travelling with your contactless payment card.
We also post notifications if:
This section shows all contactless and Oyster cards that have been added to your account. 'Card status' is shown for contactless payment cards (ie whether they can be used for travel), and you can select each one to see detailed information of its journey and refunds history.
Sign in to your contactless and Oyster account to see journeys and payments you've made right up to the end of the previous day. You can see journey history for up to 12 months and you can select which month you want to view. Your journey history can be downloaded as a CSV text file, which can be used with most spreadsheet/database applications, or as a PDF.
You also have the option of checking your payments history. Select 'payments view' from the drop down box.
As well as a daily summary, you can see the fares charged for individual journeys.
You can see the estimated cost of the journeys you have made so far today.
You can expand the box to see the journeys that we have details of so far.
This is not a final charge so you need to sign in to your account the day after you have travelled to see the confirmed journey details and fares charged.
You may be able to apply for a refund of the difference between the maximum fare charged and the actual fare for the journey you made.To apply online for a refund:
Sometimes, you can't apply for a refund online for incomplete journeys. This may be because we have already processed an automatic refund.
You can see the details of your refunds history on your contactless payment card for up to 8 weeks.
Sometimes, you may not be able to touch out as you leave a station. This may be because a station is very busy because of a major sporting or entertainment event. When this happens we will try to automatically complete the journey, so that you are not charged a maximum fare.
We also recognise that it is possible to occasionally forget to touch out. When this happens, we will also attempt to complete the journey automatically, based on your recent journey history.
This table explains the icons and information we use in your online journey and payment history to indicate events that have affected the overall charge.
|Requires your attention||There is an issue with your card, but you are still able to use it to travel.|
(eg you have an incomplete journey).
|Action needed||Your card cannot currently be used on our services, you need to resolve the problem before you can use your contactless payment card to travel again (eg unpaid fares).|
Requires your attention||You have been charged a maximum fare and may be able to apply for a refund.|
||This shows you that you've reached a daily cap.
|Capped fare ||This shows that you've reached a Monday to Sunday cap.|
|Automatically completed journey||We have automatically completed an incomplete journey, based on your frequent travel, you have not been charged a maximum fare.|
|Combined icons when more than one event has occurred||For example, an incomplete journey plus a cap.|