We do not give refunds for delays outside our control, including:
We do not give refunds if you travel for free using a Freedom Pass, 60+ Oyster photocard, Veterans Oyster photocard, or are aged 11 or under.
You must claim within 28 days of the delay.
If the delay happened in the last 28 days and you were delayed for 30 minutes or more:
Choose 'paper ticket' as your ticket type if you use an National Rail smartcard and enter your full card number where asked to enter your ticket number.
If you were delayed:
Your refund can be calculated as set out in the National Rail Conditions of Travel (see the section on 'Compensation for delays').
TfL Customer Services
14 Pier Walk