If you fail to follow TfL's Behaviour Code, if you commit a crime on London's public transport network or premises or if we believe that you have behaved in an antisocial way, then:

  • If you are using a 16+ Zip Oyster photocard on one of our services, your Oyster photocard and your travel concession may be withdrawn  
  • If you are using an 11-15 or 5-10 Zip Oyster photocard on one of our services, your free travel concession may be withdrawn

The Behaviour Code is in place to ensure you travel safely and show respect for our passengers, staff and property. Expected behaviours include, but are not limited to, the following:

Act in a considerate and responsible manner

  • Act safely
  • Cooperate with our staff and treat them and other passengers with respect
  • Use language that does not cause offence to others
  • Ensure you are the only person that can hear your music
  • Ensure you pick up all your litter
  • Keep your feet off the seats
  • Give up your seat for others

Look after your Oyster photocard

  • Ensure it is not used by another person
  • Ensure your photo is clearly recognisable and the card is in good condition
  • If it is lost, stolen or damaged, report it to TfL immediately, even if you do not plan to get a replacement straight away

Use your Oyster photocard correctly

  • Always touch in on the yellow reader on buses and trams
  • Always touch in and touch out on the Tube, DLR, London Overground, TfL Rail and National Rail services
  • Pay the correct fare if you do not have your valid photocard with you, or it is damaged
  • Pay any penalty fare that has been issued to you

You must not:

  • Smoke, take drugs or drink alcohol on our vehicles and/or premises
  • Behave in a way that we consider to be antisocial
  • Commit any crime that affects our services, passengers, staff or property
  • Breach the Conditions of Carriage Public Service Vehicles Regulations (1990) or any TfL Byelaw

Earn your travel back

If you've had your Zip Oyster photocard removed for breaching the Young Person's Behaviour Code, you can earn it back by volunteering in your local community.

We'll let your parent or carer know that your travel concession has been withdrawn and give them details about how you can earn your travel back via volunteering opportunities.

You can't take part if:

  • You had your concession removed because of criminal behaviour
  • You've taken part in the Earn Your Travel Back scheme before for a previous withdrawal