If you don't want to use the app, there's no need to replace your first-generation Oyster card, as it will continue to work as usual.
If your Oyster card has a 'D' in the bottom left hand corner on the reverse (indicated by the red square in the below image), it's second-generation and you don't need to do anything.
If your Oyster card doesn't have a 'D' on the reverse, it's a first-generation card. If you have an Oyster online account with a first-generation card added, you'll see a message telling you this when you log in.
When you get a new Oyster card, you need to pay a deposit of £5 and you must add a minimum amount of pay as you go credit, or a season ticket. You can get a new Oyster card from:
|Outlet||Minimum pay as you go credit|
|Oyster Ticket Stops||£1.50|
|All Tube, London Overground and TfL Rail stations||£5|
|Some DLR and National Rail stations||£5|
|Oyster sales line (0343 222 1234, TfL call charges)||£5|
|The Tramlink Shop, Croydon||£1.50|
If you have a first-generation Oyster card added to your online account, when you sign in you can request a new card, which will be posted to you within 10 days. If you haven't already added your first-generation card to your account, add it now and you'll be able to request a new card. You won't need to pay a deposit and there's no minimum pay as you go credit requirement with this option.
You can either:
To transfer any pay as you go credit and/or adult-rate season tickets from your first-generation Oyster card to a new one, or to another card you already have:
If you have Auto top-up set on your first-generation Oyster card, it will be transferred to your new one automatically when you transfer your pay as you go credit. If you have an outstanding Auto top-up payment, you'll need to clear it before you can make a transfer.
If you transfer an Annual Travelcard, you will automatically be sent a new Gold record card.
To get a refund for any pay as you go credit or remaining Travelcards, plus your deposit if you paid one:
When you transfer or get a refund, your first-generation Oyster card will be stopped so no one can use it.
If you have a Travelcard on your first-generation Oyster card that runs out soon, you can keep using it until it expires, and then start using your new card. If you had a deposit on your first-generation card, you can then apply for a refund.
If you have a discounted season ticket on your first-generation Oyster card, it can't be transferred to a new card, and you can't apply for a refund online. You will need to contact Customer Services on 0343 222 1234 (TfL call charges) to request a refund.
If you had a discount set on your first-generation Oyster card, you'll need to ask a member of staff to set the discount on your new one.
With the official TfL Oyster app, you can manage your second-generation Oyster card while you're on the move. Download it from the Apple App Store or Google Play and you can:
When you top up your credit or buy a Travelcard, it'll be available to collect after 30 minutes when you touch your Oyster card on a yellow card reader as part of a journey on any London bus; or at any Tube, DLR, London Overground, TfL Rail or National Rail station within the pay as you go area; tram stop or River Bus pier.
You can't get a refund for a first-generation Oyster card at a ticket machine. If you have a first generation Oyster card added to your Oyster online account, sign in to apply for a refund online. If you don't have an account, sign up for one, or contact Customer Services on 0343 222 1234 (TfL call charges).
If you already have a contactless card, you can start using it to travel. There's no need to top up or buy a ticket and you can use it to pay as you go on bus, Tube, tram, DLR, London Overground, TfL Rail, Emirates Air Line, Thames Clipper River Bus and most National Rail services in London.
If you currently use pay as you go on Oyster, or buy a 7 Day Travelcard that starts on a Monday, using contactless is a good alternative. You're charged adult-rate pay as you go fares, but you don't have to worry about running out of credit and can benefit from daily and weekly (Monday to Sunday) capping.