If you don't want to use the app, there's no need to replace your first-generation Oyster card, as it will continue to work as usual.

Do you have a first-generation Oyster card?

If your Oyster card has a 'D' in the bottom left hand corner on the reverse (indicated by the red square in the below image), it's second-generation and you don't need to do anything.

First generation Oyster card - back view

If your Oyster card doesn't have a 'D' on the reverse, it's a first-generation card. If you have an Oyster online account with a first-generation card added, you'll see a message telling you this when you log in.

Get a new Oyster card

When you get a new Oyster card, you need to pay a deposit of £5 and you must add a minimum amount of pay as you go credit, or a season ticket. You can get a new Oyster card from:

Outlet Minimum pay as you go credit
Online £5
Visitor Centres £5
Oyster Ticket Stops £1.50
All Tube, London Overground and TfL Rail stations £5
Some DLR and National Rail stations £5
Oyster sales line (0343 222 1234, TfL call charges) £5
The Tramlink Shop, Croydon £1.50

If you have a first-generation Oyster card added to your online account, when you sign in you can request a new card, which will be posted to you within 10 days. If you haven't already added your first-generation card to your account, add it now and you'll be able to request a new card. You won't need to pay a deposit and there's no minimum pay as you go credit requirement with this option.

What to do with your first-generation Oyster card

You can either:

  • Transfer your pay as you go credit and/or adult-rate Travelcards from your first-generation Oyster card to a new one, or 
  • You can get a refund for any pay as you go credit or remaining Travelcards, plus your deposit if you paid one

Transfer credit and/or season tickets

To transfer any pay as you go credit and/or adult-rate season tickets from your first-generation Oyster card to a new one, or to another card you already have:

  • Sign in to your online account. If the card you're transferring to isn't already added to your account, add it now
  • Select your first-generation Oyster card and choose the option 'Transfer my Travelcard/pay as you go credit to another Oyster card'
  • Start using your new Oyster card to travel. After 30 minutes, the pay as you go credit and/or season ticket you transferred will be loaded onto your card when you touch in or out as part of a journey on bus, Tube, tram, DLR, London Overground, TfL Rail, Thames Clippers River Bus or National Rail services where Oyster is accepted
  • If you had a deposit on your first-generation card, it will be refunded to your Oyster online account as a credit which you can use for future purchases

If you have Auto top-up set on your first-generation Oyster card, it will be transferred to your new one automatically when you transfer your pay as you go credit. If you have an outstanding Auto top-up payment, you'll need to clear it before you can make a transfer.

If you transfer an Annual Travelcard, you will automatically be sent a new Gold record card.

Get a refund

To get a refund for any pay as you go credit or remaining Travelcards, plus your deposit if you paid one:

  • Sign in to your online account
  • Select your first-generation Oyster card and choose the option 'Get a refund'
  • Choose whether to be refunded with a credit to your Oyster online account or via bank transfer
  • Travelcards are refunded on a pro-rata basis
  • The refund will take two days to process
  • When you transfer or get a refund, your first-generation Oyster card will be stopped so no one can use it.

    If you have a Travelcard on your first-generation Oyster card that runs out soon, you can keep using it until it expires, and then start using your new card. If you had a deposit on your first-generation card, you can then apply for a refund.

    Discounts

    If you have a discounted season ticket on your first-generation Oyster card, it can't be transferred to a new card, and you can't apply for a refund online. You will need to contact Customer Services on 0343 222 1234 (TfL call charges) to request a refund.

    If you had a discount set on your first-generation Oyster card, you'll need to ask a member of staff to set the discount on your new one.

    TfL Oyster app

    With the official TfL Oyster app, you can manage your second-generation Oyster card while you're on the move. Download it from the Apple App Store or Google Play and you can:

    • Top up pay as you go credit and buy Travelcards
    • Check your journey history
    • Check your pay as you go balance
    • See your Travelcards
    • Get alerts if your pay as you go balance falls below £10, or when your Travelcard is about to expire

    When you top up your credit or buy a Travelcard, it'll be available to collect after 30 minutes when you touch your Oyster card on a yellow card reader as part of a journey on any London bus; or at any Tube, DLR, London Overground, TfL Rail or National Rail station within the pay as you go area; tram stop or River Bus pier.

    Refunds at Tube station ticket machines

    You can't get a refund for a first-generation Oyster card at a ticket machine. If you have a first generation Oyster card added to your Oyster online account, sign in to apply for a refund online. If you don't have an account, sign up for one, or contact Customer Services on 0343 222 1234 (TfL call charges).

    Start using contactless to pay as you go

    If you already have a contactless card, you can start using it to travel. There's no need to top up or buy a ticket and you can use it to pay as you go on bus, Tube, tram, DLR, London Overground, TfL Rail, Emirates Air Line, Thames Clipper River Bus and most National Rail services in London.

    If you currently use pay as you go on Oyster, or buy a 7 Day Travelcard that starts on a Monday, using contactless is a good alternative. You're charged adult-rate pay as you go fares, but you don't have to worry about running out of credit and can benefit from daily and weekly (Monday to Sunday) capping.