With an account, you can:
To sign up for an account, you'll need to provide:
If you're visiting London, you can get a Visitor Oyster card.
When you sign up or add a new Oyster card to your account, we will need to confirm that you are the card holder. We will ask you to:
If you have not used the Oyster card to travel in the last 8 weeks, please call us on 0343 222 1234 (20:00-20:00 daily, TfL call charges).
You can check how much pay as you go credit you have and top it up. You can also check when the Travelcard or Bus & Tram Pass on your Oyster card expires and renew your Travelcard.
You can top up your pay as you go credit, add or renew your Travelcard when you have an online account.
You can't buy new Bus & Tram Passes online.
Auto top-up makes sure you never run out of pay as you go credit by automatically topping up your Oyster card with money from your credit or debit card, whenever your pay as you go balance falls below £10.
Your card is automatically topped up when you touch your Oyster card on a yellow card reader at the start of a journey on bus, Tube, tram, DLR, London Overground, TfL Rail, Emirates Air Line, River Bus or National Rail services where pay as you go is accepted.
You must activate Auto top-up as part of a journey on Tube, tram, DLR, London Overground, TfL Rail, Emirates Air Line, River Bus or National Rail services. You can't activate Auto top-up on buses.
To activate Auto top-up, touch your Oyster card on a yellow card reader at the start or end of your journey at the station, tram stop or pier you selected.
If you activate Auto top-up on your Oyster card but don't make a journey, or if you don't touch out (except on a tram), you'll be charged a maximum fare. This is £7.80 in Zones 1-9 (or up to £14.20 at stations outside the London fare zones).
You only need to activate Auto top-up once. Your Oyster card will then top up automatically when you travel.
You can manage your Auto top-up preferences online. You can:
Sign in to your account and select the 'Manage Auto top-up' tab. Follow the on-screen instructions.
Protect your Oyster card by adding it to your account. Protecting your Oyster card means that no one can use it once you've reported it as lost or stolen. You might also be eligible for a refund or replacement for any remaining pay as you go credit or the unused value of your Travelcard, or Bus & Tram Pass.
Sign in to your account to see the journeys you've made right up to the end of the previous day. You can see up to eight weeks worth of journey history and select which week you want to view. Your journey history can be downloaded as a csv text file, which can be used with most spreadsheet/database applications.
You can also have your journey history emailed to you on a weekly or monthly basis.
This table explains the icons and information we use to show your journey history in your account:
|Icon||Meaning ||Explanation |
|This appears in the date header and covers any date within the past three days. It's there to show that there might be some data (like bus journeys) that hasn't been received yet, or incomplete journeys that may later be shown as complete.|
|This tells you that you've reached a cap.|
|This means that you've been charged for travelling outside the zones covered by your Travelcard|
|This icon is used for all of the following situations:|
This tells you that either the start or end of your journey hasn't been recorded
|Continuation of previous journey||You haven't been charged for this journey because:
|Unspecified location||This means that we can't currently show where you touched in or touched out, although it might appear later|
|Pending transaction||This highlights that the transaction detail isn't available yet. You might see this for some bus journeys because they can take a few days to appear online|
If you don't touch in at the start or out at the end of your journey on Tube, DLR, London Overground, TfL Rail, River Bus or National Rail services in London, you may have an incomplete journey and be charged a maximum fare.
Find out more about touching in and out.
You may be able to apply for a refund of the difference between the maximum fare charged and the actual fare for the journey you made.
To apply online for a refund:
Sometimes, you can't apply for a refund online for incomplete journeys. This may be because: