Oyster account

With an account, you can:

  • Check what's on your Oyster card
  • Top up your pay as you go credit and add or renew Travelcards
  • Set up Auto top-up
  • Protect your Oyster card
  • See your Oyster journey history
  • Apply for a refund for incomplete journeys

Sign up for an account

To sign up for an account, you'll need to provide:

  • Your name
  • Your address
  • An active, valid email address 
  • Your Oyster card number

If you're visiting London, you can get a Visitor Oyster card.

Confirming you are the card holder

When you sign up or add a new Oyster card to your account, we will need to confirm that you are the card holder. We will ask you to:

  • Either confirm a security question and answer (if you completed a registration form), or
  • Give us details of the last journey you made with the Oyster card. The journey must have been made within the last 8 weeks (but not today)

If you have not used the Oyster card to travel in the last 8 weeks, please call TfL Customer Services on 0343 222 1234 (8am - 8pm daily).

Check what's on your Oyster card

You can check how much pay as you go credit you have and top it up. You can also check when the Travelcard or Bus & Tram Pass on your Oyster card expires and renew your Travelcard.

Top up credit or renew a Travelcard

You can top up your pay as you go credit, add or renew your Travelcard when you have an online account.

You can't buy new Bus & Tram Passes online.

Auto top-up

Auto top-up makes sure you never run out of pay as you go credit by automatically topping up your Oyster card with money from your credit or debit card, whenever your pay as you go balance falls below £10.

Your card is automatically topped up when you touch your Oyster card on a yellow card reader at the start of a journey on bus, Tube, tram, DLR, London Overground, TfL Rail, Emirates Air Line, River Bus or National Rail services in London.

How to set up Auto top-up

  • Sign up or sign in to your account
  • Select 'add/renew/top-up ticket' and then 'pay as you go with Auto top-up'
  • Add some pay as you go credit (minimum £10)
  • Select an Auto top-up amount. You can choose between £20 or £40
  • Choose a Tube, DLR, London Overground, TfL Rail or National Rail station, or Emirates Air Line or a River Bus service pier, in London or a tram stop from the dropdown list where you will be starting a journey and to activate Auto top-up
  • You will be able to activate it the day after you set up the instruction (If you set up Auto top-up before 23.00)
  • You need to activate within eight days

Activating Auto top-up

You must activate Auto top-up as part of a journey on Tube, tram, DLR, London Overground, TfL Rail, Emirates Air Line, River Bus or National Rail services. You can't activate Auto top-up on buses. 

To activate Auto top-up, touch your Oyster card on a yellow card reader at the start or end of your journey at the station, tram stop or pier you selected.

If you activate Auto top-up on your Oyster card but don't make a journey, or if you don't touch out (except on a tram), you'll be charged a maximum fare of up to £8.90.

You only need to activate Auto top-up once. Your Oyster card will then top up automatically when you travel.

Managing Auto top-up

You can manage your Auto top-up preferences online. You can:

  • Change your Auto top-up amount
  • Change the credit/debit card you use to pay for Auto top-up
  • Settle a failed Auto top-up payment
  • Cancel Auto top-up

Sign in to your account and select the 'Manage Auto top-up' tab. Follow the on-screen instructions.

Protect your Oyster card

Protect your Oyster card by adding it to your account. Protecting your Oyster card means that no one can use it once you've reported it as lost or stolen. You might also be eligible for a refund or replacement for any remaining pay as you go credit or the unused value of your Travelcard, or Bus & Tram Pass.

Find out more about reporting your Oyster card lost or stolen.

Journey history

Sign in to your account to see the journeys you've made right up to the end of the previous day.  You can see up to eight weeks worth of journey history and select which week you want to view. Your journey history can be downloaded as a csv text file, which can be used with most spreadsheet/database applications.

You can also have your journey history emailed to you on a weekly or monthly basis.

This table explains the icons and information we use to show your journey history in your account:

Recent journeys orange asterix icon

Recent journeys

This appears in the date header and covers any date within the past three days. It's there to show that there might be some data (like bus journeys) that hasn't been received yet, or incomplete journeys that may later be shown as complete.
Green up arrow, capped fare icon

Capped fare This tells you that you've reached a cap.

 Z extension fare iconExtension fareThis means that you've been charged for travelling outside the zones covered by your Travelcard
 'I' iconThis icon is used for all of the following situations:

Incomplete journey

This tells you that either the start or end of your journey hasn't been recorded

Continuation of previous journey

You haven't been charged for this journey because:
  • It counts as a continuation of your previous journey within the same zones
  • You travelled on one of the following buses and transferred to/from a tram: 64, 130, 314, 353, 359, 433 and 464, or
  • You transferred between trams

Unspecified location

This means that we can't currently show where you touched in or touched out, although it might appear later

Pending transaction

This highlights that the transaction detail isn't available yet. You might see this for some bus journeys because they can take a few days to appear online

Online refund applications

If you don't touch in at the start or out at the end of your journey on Tube, DLR, London Overground, TfL Rail, River Bus or National Rail services in London, you may have an incomplete journey and be charged a maximum fare.
Find out more about touching in and out.

You may be able to apply for a refund of the difference between the maximum fare charged and the actual fare for the journey you made.

To apply online for a refund:

  • Sign in to your account
  • Check the card overview screen - you can only apply for a refund if your incomplete journey is displayed here
  • Select the journey you want to apply for a refund on and follow the instructions on screen
  • You can apply for up to three incomplete journey refunds per calendar month
  • You must apply within eight weeks of making the incomplete journey

Sometimes, you can't apply for a refund online for incomplete journeys. This may be because:

  • We have processed an automatic refund for the journey
  • The incomplete journey has been adjusted at a station to the right fare
  • Only adult, non-discounted fares are eligible
  • There was a valid Travelcard on the Oyster card and no maximum fare was charged

Find out more about incomplete journeys.


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