If you're using contactless on Tube, DLR, London Overground, TfL Rail, River Bus or National Rail services in London and don't touch in and out, your journey could be considered incomplete and you may be charged a maximum fare. Only touch in on buses and trams.
If we can't tell where you've travelled from or to, we can't work out the right fare. We apply these charges to discourage fare evasion.
When you touch in at the start of a rail journey, we record where and when you started your journey.
When you touch out at the end, we record where and when you finished your journey. Our system then calculates the right fare and will add it to the charges to be deducted from your contactless payment account at the end of the day.
If you don't touch in and out correctly, we don't know what to charge you. You will be charged a maximum fare of £8.00 in Zones 1-9 (or up to £14.70 per journey for travel outside the London fare zones), depending on where and when you travelled. The table below shows the maximum fares charged, depending on where and when you only touched in or out.
|All stations in Zones 1-9
|Broxbourne, Hertford East, Ware, St Margarets and Rye House||£8.00||£5.50|
Chafford Hundred, Grays, Ockenden and Purfleet
*Peak fares apply from 06:30 to 09:29 and from 16:00 to 18:59 Monday to Friday (excluding public holidays).
Off-peak fares apply at all other times.
On River Bus services, the maximum fare is £7.50 at any time.
Maximum fares don't count towards capping.
We recognise that there are times when you can't touch out as you leave a station, such as during a major sporting or entertainment event. When this happens, we'll try to complete the journey automatically, so that you are not charged a maximum fare.
Maximum fares don't apply for travel on buses and trams.