Pay as you go with capping means you don't need to decide in advance which ticket would be the most suitable. It allows you to be flexible with your travel throughout a day or week without needing to buy additional tickets or worrying that you have spent more than you need. Caps are applied automatically at the end of each day where appropriate.
You must touch in and out of every journey (touch in only on buses and trams) using the same contactless payment card or other contactless method to benefit from capping. Maximum fares charged for incomplete journeys do not count towards a cap.
For all the journeys you make, the system automatically keeps a running total of:
When the total cost for all journeys reaches a pre-determined limit, a cap is applied. When you reach a cap, you won't be charged for further journeys in the same zones for the rest of the day/week.
Different caps apply depending on which transport services you use:
Some rail journeys are defined as requiring travel via Zone 1 and are charged and capped accordingly, irrespective of the route you take.
Journeys on Southeastern high speed, Gatwick Express, Emirates Air Line and River Bus services do not count towards caps.
The caps are listed in our fares tables.
Daily anytime caps apply for rail journeys within Zones 1-6.
Daily off-peak caps apply for journeys outside Zones 1-6. You could reach an off-peak cap if you make several journeys on the same day during the following hours:
Automatic refund payments are given to all off-peak pay as you go customers who repeatedly pay more than the former off-peak daily cap in Zones 4-6.
In January 2015, we changed our daily pay as you go caps to reflect modern-day travel patterns. Many of the all day caps are cheaper than the old off-peak caps and the majority of customers now enjoy cheaper fares as a result.
However, if you are repeatedly paying more because off-peak caps for travel in Zones 4-6 were withdrawn, we will automatically refund you.
You are eligible for a payment if your day's travel means you would have reached a Zones 4-6 off-peak cap on:
The off peak capping period is:
If the total fare you are charged for your day's off-peak travel is more than an off-peak cap for the zones you travelled in, we will pay the difference. The off peak caps have been set as follows:
|Cap Zones 1-4 ||Off-peak refund cap Zones 1-4||Refund amount||Cap Zones 1-6||Off-peak refund cap Zones 1-6||Refund amount|
|Adult rate ||£9.30||£8.60||£0.70||£11.80||£9.40||£2.40|
We will check at the end of each week if you are eligible for a payment. If you are, we will send the payment to the account of the card you used to travel with. This will be done overnight on the Thursday the following week.
Off-peak caps apply from different times on journeys that start at some stations north of Chorleywood and Headstone Lane.
If you travel from a station north of Chorleywood or Headstone Lane on a weekday after the times below, you'll be charged a peak pay as you go fare, but your journey will count towards an off-peak cap.
|Station||Touch in times|
|Carpenders Park||After 09:20|
Watford High Street
|Station||Touch in times|
|Chalfont & Latimer||After 09:20|
The adult-rate cap for bus and tram travel only is £4.50. So if you make three or more journeys in a day, your bus and tram fares will be capped.
If you make several rail journeys or a mixture of rail, bus and tram journeys in one day, capping is better value than buying a Day Travelcard.
Day Travelcards are only available across the following zonal combinations:
However, daily caps are available across more zonal combinations:
If you make multiple journeys in a single week starting on Monday and finishing on the following Sunday using the same contactless payment card or other contactless device, your fares will be capped.
Monday to Sunday capping is calculated for all journeys you make from a Monday to the following Sunday. If you travel for a single week starting from (for example) Thursday to the following Wednesday, you won't get a Monday to Sunday cap.
Monday to Sunday capping is calculated by analysing the cumulative daily totals as the week progresses and applying a Monday to Sunday cap when appropriate.
To benefit from Monday to Sunday capping, you must:
If you reach a Monday to Sunday cap before the following Sunday, you will not be charged for any subsequent journeys made with that card, within the zones of the cap, until 04:30 next Monday, provided you continue to touch in and touch out as necessary.
If your card is due to expire, and you have been issued with a new card, do not start using the replacement card until a Monday if you want to benefit from Monday to Sunday capping. You cannot transfer journeys made from one card to a replacement to reach a cap.
If you have signed up for a contactless and Oyster account, we will send you an email reminding you that your card is due to expire soon. We will do this 14 and 3 days before the expiry date, with a final reminder on the day the card expires.