Barclaycard & Barclays

Contactless Mobile

You can use Contactless Mobile to pay as you go on bus, Tube, tram, DLR, London Overground, TfL Rail, Emirates Air Line, Thames Clippers River Bus and most National Rail services in London.

You can set up Contactless Mobile if your Android phone can download the latest version of either the Barclaycard app or Barclays Mobile Banking app, and then link your Barclaycard or Barclays debit card.

Setting up Contactless Mobile

Setting up Contactless Mobile is simple - find out how:

Always use the same method of payment

If you use Contactless Mobile in both the Barclaycard app and the Barclays Mobile Banking app, or you use both Contactless Mobile and your contactless payment card to travel, they'll be treated as separate payment devices. You need to choose which one you want to pay with and use the same one for all your travel. If you don't, you:

  • Could be charged maximum fares for incomplete journeys
  • Won't get daily and weekly (Monday to Sunday) capping

Using Contactless Mobile on our services

Using Contactless Mobile is similar to using pay as you go with a contactless payment card. You need to touch in and out on rail services, Emirates Air Line and Thames Clippers River Bus services to pay the right fare, but only touch in on buses and trams.

When you touch your phone on a card reader, you should:

  • Make sure that the phone screen is 'on'
  • Touch the top half of your phone (where the antenna is) flat on the card reader

Watch out for card clash

If you keep a contactless payment or Oyster card in your phone case, you should remove it before using Contactless Mobile to touch in and out. If you don't, you could pay for your travel with a card you did not intend to pay with.

Make sure you have enough battery

Your phone must be switched on to use it to travel. You should also check that you have enough battery on your phone to complete your journey. If you don't and:

  • The battery runs out during a rail journey, you won't be able to touch out at the end and could be charged a maximum fare
  • An inspector asks you to touch your phone on their reader, it wont be able to be read and you could be liable for a penalty fare

Adding Contactless Mobile to your account

You can see your full journey and payment history by signing up for a contactless and Oyster account and adding your Contactless Mobile to it. You will also be able to:

  • Get email alerts if there's an issue with your account which might stop you from using your phone to travel
  • Apply for refunds for incomplete journeys
  • Download your payment and journey history as a CSV or PDF file
  • Pay unpaid fares

The details needed to add Contactless Mobile to a contactless and Oyster account are different from those of your Barclaycard or Barclays debit card, and are shown in both apps under the Contactless Mobile 'Account details'.

Once you've added your details, you'll be able to see Contactless Mobile as a separate card record in your contactless and Oyster account. You'll also see your contactless payment card if it has been used to travel on our services.

Initially your card and Contactless Mobile account will look identical on the 'my cards' screen. You are advised to use nicknames (e.g. 'my phone' or 'Contactless Mobile') to distinguish between them.

If you don't have a contactless and Oyster account

You can call us on 0343 222 1234 (TfL call charges). You will need to provide your account details (card number, expiry date and security code) for us to be able to see your journey and payment history.

bPay devices

bPay

You can use bPay for pay as you go where contactless payment cards are accepted. bPay is a prepaid account linked to a contactless device, which work in the same way as contactless payment cards.

The range of bPay devices are:

  • Wristbands
  • Key fobs
  • Stickers that can be applied to different items, including mobile phone cases

Using bPay

Each device is treated separately, even if they're linked to the same bPay account. You need to choose which one you want to pay with and use the same one for all your travel. If you don't, you:

  • Could be charged a maximum fare for incomplete journeys
  • May not benefit from daily and Monday to Sunday capping

If you have a bPay sticker on your phone, you should be aware of the potential for card clash. To ensure that payment is taken from your bPay account you must:

  • Remove any smartcards (including Oyster cards) from your phone case before touching the phone on a yellow card reader
  • Turn off any payment apps on your phone

Activating and adding money to a bPay account

You must activate your bPay device online and add money to your bPay wallet before you can use it.

Adding bPay to a contactless and Oyster account

Your bPay app only shows the daily charges from TfL. You can see your full journey and payment history if you add your bPay device to your contactless and Oyster account.

To sign up for and add bPay to a contactless and Oyster account, you will need:

  • Your device details, which are available from bPay, including:
    • device number
    • expiry date
    • the security code (CVV)

You can find these on the bPay app or at bPay.co.uk. Under the main menu, select 'Devices' and choose 'TfL secure information'.

    Once you have added your device details, you will be able to see individual devices listed under 'my cards:

    • Each will have a unique 'card number'
    • You are encouraged to use nicknames (eg 'my wristband' or 'my bPay fob') to help identify between different devices

    You can also phone TfL Customer Services on 0343 222 1234 (TfL call charges) to get details of your journey and payment history. You will need to provide your device details (device number, expiry date and security code.

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