When you use contactless to travel you will be charged an adult-rate pay as you go fare each time you make a journey. You can also benefit from daily and Monday to Sunday capping.
We calculate the best fare for each day or week, depending on where and when you have travelled, by:
You can see your detailed journey history if you sign up for a contactless and Oyster account.
You can see your last 7 days of journey history if you sign in as a guest (you'll go to a security check page first).
When you use contactless to travel, we take a single payment at the end of each day for all the journeys you made, so you're usually charged for your travel the day after you made your journeys.
Card or bank statements usually show the transaction date (ie the day that you travelled) and the day that payment was taken from your account. Transactions may take a couple of days to appear on your statement. See the example statement below:
Occasionally, we don't get complete information for all your journeys by the end of the day.
If we have late data, the transaction date shown on your card issuer statement may not be the date that you travelled.
If there is an incomplete journey on your card we will delay requesting the daily charge from your card issuer in case the journey information comes through to us a bit later.
When this happens, we won't charge a maximum fare until we are confident that we have all the information about the journey you made. There will also be an additional delay before the charge appears on your card issuer statement, so you may not be charged until a couple of days after you have travelled.
Sometimes your card may be accepted by our card readers, but the payment is subsequently declined by your card issuer. If this happens:
Please note that if an unpaid fare is successfully cleared, the payment could appear on your card issuer statement up to 30 days after you travelled.
You can apply for a refund for a maximum fare charged for an incomplete journey. Wherever possible, refunds will be offset against your daily travel charge.
Discount entitlements can't be added to a contactless payment card or other contactless device, so if you are eligible for free or discounted travel, you should continue using your existing Oyster card or Oyster photocard.
You can't add Travelcards or Bus & Tram Passes to a contactless payment card or other contactless device. If you want to continue using these, you should continue using your existing Oyster card or Oyster photocard.