Benefits of an account

Sign up for a contactless and Oyster account, which allows you to:

  • See a summary of the cost of your travel so far today
  • See your journey and payment history. This will show all journeys for up to the last 12 months
  • Get email alerts if there's an issue with your contactless payment card which might stop you from using it to travel
  • Apply for refunds for incomplete journeys
  • Download your payments and journey history as a CSV or PDF file
  • Pay unpaid fares

How to sign up for an account

You will need to:

  1. Set up your account details (email address and security)
  2. Provide your contact details
  3. Activate your account

As part of the activation process, we verify your account with your card issuer to confirm that your card has not been reported as lost or stolen. Once you have activated your account, you can add your contactless payment card.

If your card has been replaced (for example if it was lost or stolen or had expired), you will need to add the new card to your online account.

Already have an Oyster account?

If you have an account to check your Oyster history, you do not need to sign up for a separate account to add your contactless payment card. Simply sign in using your email address and password.

Haven't signed up for an account?

If you have not signed up for a contactless and Oyster account, you can still access your journey and payment history, but only for the last 7 days. To do this, you will need the details of the card that you used to travel.

See your last 7 days journey and payment history (you'll go to a security check page first).

You can't see details of journeys you made today until tomorrow.

How we use your personal information

If you sign up for a contactless and Oyster account and add a contactless payment card, Transport for London (TfL), its subsidiaries and service providers, will use your personal information for customer services and administration, the provision of travel related information, customer research and fraud prevention.  

If you use your contactless payment card on National Rail services, you will also be authorising us to share your personal information with relevant Train Operating Companies (TOCs).

In certain circumstances, TfL and relevant TOCs may also share your personal information with the police and other law enforcement agencies for the prevention or detection of crime.

If you don't have a contactless and Oyster account

If you access your journey data without signing up for an account, TfL, its subsidiaries and service provider, will use your personal information for providing you with journey and charging history associated with your contactless payment card and to respond to specific enquiries you may have regarding its use for travel.

If you do not sign up for an account, you will need to enter your contactless payment card number, expiry date, card security code and billing address each time you want to see your last seven days of journey and charging data. We will use the information you provide to carry out an authorisation check with your card issuer and will not use or retain it for any other purpose.

Your personal information will be properly safeguarded and processed in accordance with the requirements of the Data Protection Act 1998.


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