Bus & Tram Discount photocard example

Benefits and eligibility

With a Bus & Tram Discount photocard you can pay as you go at half the adult rate on buses and trams. You'll also benefit from the Hopper fare, allowing you to make multiple journeys on buses and trams within one hour at half the adult rate.

You can also buy 7 Day and monthly (up to 6 months) Bus & Tram passes at half adult rate.

Eligibility

To be eligible for a Bus & Tram Discount photocard you must be:

  • Living in a London borough
  • Aged between 18 and 60
  • Getting no other free or discounted travel

You must also be receiving one of the following:

  • Income Support or Employment and Support Allowance, or
  • Jobseekers Allowance for at least 13 weeks, or
  • Universal Credit for at least 13 weeks and are not earning more than the earnings threshold defined by the Department for Work and Pensions

How much do I save?

You pay half adult rate on London's buses and trams but you don't get discounts on any other services.

See how much you'll pay using a Bus & Tram Discount photocard on Bus and tram fares.

How do I apply?

You need to:

  • Print off an application form (see PDF below). If you don't have access to a printer you can also get a form from some London Post Offices and Jobcentre Plus branches
  • Read the Terms and Conditions and Privacy Notice on the application form
  • Complete and sign the form
  • If you claim Jobseeker's Allowance or Universal Credit you must get your form validated by your Jobcentre Plus advisor
  • Take your completed application form to a participating Post Office® branch in London - you must apply in person.

Find out which Post Offices stock and accept Bus & Tram Discount forms on the PDF below.

You also need to take with you:

  • Two full face passport-type photographs of your head and shoulders. This must be a true likeness of you, with your full name written in capitals on the back. Your full face must be visible; you should not be wearing anything that covers your head unless it is consistently worn for medical or religious reasons
  • Proof of identity - one of the following showing your current name:
    - Valid passport or ID card from a European Economic Area country
    - Current full driving licence
    - Valid bank card
    - Post Office Card Account card
    - Birth certificate
    - Marriage certificate
    - Divorce/separation/annulment papers
    - NHS medical card
    - A residential utility bill issued within the last 3 months (mobile phone bills are not accepted)
    - Biometric Residence Permit
    - Home Office Application Registration Card

If you claim Employment and Support Allowance or Income Support you will also need:

  • Your benefit entitlement letter from the Department for Work and Pensions or Jobcentre Plus showing your current London address. This letter must be the original (not a photocopy). If your letter is more than 3 months old, you will also need to show a bank statement issued within the last 3 months showing that you still receive the appropriate benefit payments. If your benefit is paid by cheque you can show the cheque, in addition to your benefit entitlement letter, instead of a bank statement

Post Office staff will check your documents and photographs and issue you with a Bus & Tram Discount photocard.

Using your photocard

To get the Bus & Tram Discount, you'll need an Oyster card.

Just go to any Oyster Ticket Stop or Tube station and ask the staff to add your discount to your Oyster card. They can also register it at the same time.

To travel with your Bus & Tram Discount, you must:

  • Carry your photocard and Oyster card together at all times
  • Touch in on the yellow card readers at the start of every journey on buses or trams

You must not let anyone else use your Bus & Tram Discount photocard or Oyster card.

Just showing your Bus & Tram Discount photocard will not give you discounted travel. You need to add either pay as you go credit or a Bus & Tram Pass to an Oyster card that has the discount added.

You don't get discounted travel on Tube, DLR, London Overground, TfL Rail or National Rail services.

Expiry

Your photocard is valid for six months. When your photocard expires, if you still meet the eligibility criteria, you can re-apply.

Lost, stolen or damaged cards

Find out what to do if your Bus & Tram Discount photocard is lost, damaged or stolen.