Pay to drive accessibility statement

This accessibility statement applies to the Pay to Drive app, available on iOS and Android.

Pay to Drive is run by Transport for London. We want as many people as possible to be able to use the app. For example, that means you should be able to:

  • Change colours and contrast levels
  • Resize text by activating dynamic type in iOS and large fonts, screen zoom in Android
  • Navigate most of the app using just a keyboard
  • Navigate most of the app using voice control in iOS and voice access in Android
  • Listen to most of the app using VoiceOver in iOS, Talk Back in Android

We have designed the layout of the app and the content within to be as simple as possible to understand. AbilityNet has advice on making your device easier to use if you have a disability.

We know some parts of this website are not fully accessible. These issues are described below.

If you have any problems using the app, then we recommend that you try the website, as those issues may not be present. https://tfl.gov.uk/modes/driving/

Reporting accessibility problems with Pay to Drive app

We're always looking to improve the accessibility of our apps. If you find any problems not listed on this page or think we're not meeting accessibility requirements, contact: TfLAccessibility@tfl.gov.uk

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you are re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about app accessibility

Transport for London is committed to making its apps accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This app is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations 

On some forms, if an error is made, focus should be sent to the first input element where an issue occurs. This fails WCAG criterion 2.4.3 (Focus Order). It is believed that at this time, no technical solution is available to fix this problem. Users who rely on a keyboard and who think they may need support completing forms should use the TfL Pay to Drive TfL website.

On some forms, there is insufficient contrast between the text and background colours for some labels when an input has focus on the Android version. This fails WCAG criterion 1.4.3 (Colour Contrast). There is no technical solution for this issue, as focus is set by the Android operating system. Users who require greater contrast when completing some of the forms should use the TfL website.  https://tfl.gov.uk/modes/driving/

In landscape orientation, a modal window is displayed that directs users to the website if they need a landscape view. However, the modal is in portrait mode, and may be difficult to read. This fails WCAG criterion 1.3.4 (Orientation). Users who require landscape view should use the TfL website. https://tfl.gov.uk/modes/driving/. We plan to meet this criterion by the end of April 2025. 

Preparation of this accessibility statement

This statement was prepared on 15 June 2021. It was last reviewed and updated in November 2024.
The app was last tested for compliance with WCAG 2.1 in September 2023.
The test was carried out by Test Partners, a third-party accessibility specialist.