Pay to drive accessibility statement

Pay to Drive is run by Transport for London. We want as many people as possible to be able to use the app. For example, that means you should be able to:

  • Change colours and contrast levels
  • Resize text by activating dynamic type in iOS and large fonts, screen zoom in Android
  • Navigate most of the app using just a keyboard
  • Navigate most of the app using voice control in iOS and voice access in Android
  • Listen to most of the app using VoiceOver in iOS, Talk Back in Android

We have designed the layout of the app and the content within to be as simple as possible to understand. AbilityNet has advice on making your device easier to use if you have a disability.

How accessible the app is

The login and payment journeys have been classified as compliant with the WCAG 2.1 legislation which governs digital accessibility. We are currently still testing the rest of the application - this is due to be completed by October 2023.

Reporting accessibility problems with Pay to Drive app

We're always looking to improve the accessibility of our apps. If you find any problems not listed on this page or think we're not meeting accessibility requirements, contact:

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you are re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about app accessibility

Transport for London is committed to making its apps accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This app is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the testing not being completed.

Preparation of this accessibility statement

This statement was prepared on 15 June 2021.

The test was carried out by Test Partners, a third-party accessibility specialist.