London Overground performance

We aim to deliver a service that is safe, reliable, welcoming and represents the best possible value for money.

As part of the charter we regularly publish information about the reliability of our services.

Customer satisfaction survey reports

Customer Charter performance

18 September to 15 October - Period 7 Customer charter performance report

PDF 134KB

21 August to 17 September - Period 6 Customer charter performance report

PDF 131KB

24 July to 20 August - Period 5 Customer charter performance report

PDF 131KB

26 June to 23 July 2016 - Period 4 Customer charter performance report

PDF 130KB

29 May to 25 June 2016 - Period 3 Customer charter performance report

PDF 121KB

1-28 May 2016 - Period 2 Customer charter performance report

PDF 121KB

1-30 April 2016 - Period 1 Customer charter performance report

PDF 122KB

6-31 March 2016 - Period 13 Customer charter performance report

PDF 122KB

7 February to 5 March 2016 - Period 12 Customer charter performance report

PDF 122KB

10 January to 6 February 2016 - Period 11 Customer charter performance report

PDF 122KB

13 December 2015 to 9 January 2016 - Period 10 Customer charter performance report

PDF 122KB

15 November to 12 December 2015 - Period 9 Customer charter performance report

PDF 136KB

18 October to 14 November 2015 - Period 8 Customer charter performance report

PDF 136KB

20 September to 17 October 2015 - Period 7 Customer charter performance report

PDF 143KB

23 August to 19 September 2015 - Period 6 Customer charter performance report

PDF 137KB

26 July to 22 August 2015 - Period 5 Customer charter performance report

PDF 143KB

28 June to 25 July 2015 - Period 4 Customer charter performance report

PDF 142KB

31 May to 27 June 2015 - Period 3 Customer charter performance report

PDF 142KB

3 May to 30 May 2015 - Period 2 Customer charter performance report

PDF 130KB

1 Apr to 2 May 2015 - Period 1 Customer charter performance report

PDF 125KB

1 Mar to 31 Mar 2015 - Period 13 Customer charter performance report

PDF 130KB

1 Feb to 28 Feb 2015 - Period 12 Customer charter performance report

PDF 131KB

4 Jan to 31 Jan 2015 - Period 11 Customer charter performance report

PDF 217KB

7 Dec 2014 to 3 Jan 2015 - Period 10 Customer charter performance report

PDF 216KB

9 Nov to 6 Dec 2014 - Period 9 Customer charter performance report

PDF 216KB

12 Oct to 8 Nov 2014 - Period 8 Customer charter performance report

PDF 215KB

14 Sep to 11 Oct 2014 - Period 7 Customer charter performance report

PDF 215KB

17 Aug to 13 Sep 2014 - Period 6 Customer charter performance report

PDF 357KB

20 Jul to 16 Aug 2014 - Period 5 Customer charter performance report

PDF 284KB

22 Jun to 19 Jul 2014 - Period 4 Customer charter performance report

PDF 280KB

25 May - 21 June 2014 - Period 3 Customer charter performance report

PDF 282KB

27 April to 24 May 2014 - Period 2 Customer charter performance report

PDF 280KB

1-26 April 2014 - Period 1 Customer charter performance report

PDF 204KB

2-31 March 2014 - Period 13 Customer charter performance report

PDF 278KB

2 February to 1 March 2014 - Period 12 Customer charter performance report

PDF 278KB

5 January to 1 February 2014 - Period 11 Customer charter performance report

PDF 280KB

8 December 2013 to 4 January 2014 - Period 10 Customer charter performance report

PDF 203KB

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