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Mayor of London

Accessibility guides

Audible descriptions of a number of stations are available from Describe Online.

We also publish information about our services in other languages.

 

Tube, river services and accessibility guides

Guide no. Product name and description Quantity Format
1 Audio Tube map Audio Tube map An audio guide to Tube, DLR and London Overground lines and stations, including Emirates Air Line services. You can also listen to this guide online.
2 Tube map - large print colour Tube map large print (colour) Tube, DLR, London Overground and Emirates Air Line services map in large print for visually impaired customers. You can also download the large print Tube map (colour) (PDF 779KB)
3 Tube map - large print colour Night Tube map large print (colour) Night Tube map in large print for visually impaired customers. You can also download the large print Night Tube map (colour) (PDF 779KB)
4 Tube map - Large print black/white Tube map large print (black and white) Tube, DLR, London Overground and Emirates Air Line services map in black and white large print for colour blind customers. You can also download the large print Tube map (black and white) (PDF 555KB)
5 Tube map - Large print black/white Night Tube map large print (black and white) Night Tube services map in black and white large print for colour blind customers. You can also download the large print Night Tube map (black and white) (PDF 555KB)
6 Step-free Tube guide Step-free Tube guide (including DLR and London Overground) Tube, DLR and London Overground stations with step-free access between street, platform and train. Includes where you can change step-free between Tube, DLR, London Overground and National Rail. You can also download the Step-free Tube guide (PDF 658KB)
7 Step-free Tube guide Step-free Night Tube guide Night Tube stations with step-free access between street, platform and train. Includes where you can change step-free between Night Tube stations. You can also download the Step-free Night Tube guide (PDF 658KB)
8 Avoiding stairs Tube guide Avoiding stairs Tube guide Showing all Tube and DLR stations where you can use lifts, escalators or ramps between the street and platform. You can download the Avoiding Stairs Tube guide (PDF 452KB) This guide is downloadable only
9 Tube toilet map Tube toilet map The locations of toilet and baby changing facilities on the Tube, DLR and London Overground network. You can download the Tube Toilet map (PDF 299KB) This guide is downloadable only
10 River Tours guide Guide to River Thames boat services A guide to fast and frequent river services as well as leisure services with maps, timetables, fares information, places of interest and useful contact details. Available in large print and audio. You can also download the River Guide (PDF 1.35MB)
11 Getting Around London Getting Around London Your guide to accessibility. Help with planning your journey using Tube, buses, DLR, taxis and private hire, trains, trams and riverboats. You can also download the Getting Around London guide (PDF 562KB)
12 Making rail accessible: helping older and disabled customers Making rail accessible: helping older and disabled customers This document includes station accessibility information for London Overground, shows how we are making rail accessible and working to improve the services provided. This document is also available to collect from your local London Overground station. You can download the Making Rail Accessible: Helping Older and Disabled Customers guide (PDF 701KB) This guide is downloadable only
13 Making rail accessible: helping older and disabled customers (large print) Making rail accessible: helping older and disabled customers (large print) This document includes station accessibility information for London Overground, shows how we are making rail accessible and working to improve the services provided. You can download the large print Making Rail Accessible: Helping Older and Disabled Customers guide (PDF 701KB) This guide is downloadable only
14 Travel support card Travel support card If you need help travelling around London you can use the travel support card. You can also download a travel support card to print at home and a user guide (PDF 396KB)
15 Travel support card user guide Travel support card user guide If you need help travelling around London you can use the travel support card. You can also download a travel support card to print at home and a user guide (PDF 638KB)

Taxis, buses and assisted travel

Guide no. Product name and description Quantity Format
1 Assisted transport services Assisted transport services Assisted transport offers people who find it difficult to use public transport the freedom to travel around London. The guide will help you decide whether you should apply to use assisted transport and which service suits your mobility and travel requirements. If you want a pre-printed version sent to you, you need to contact DAR@tfl.gov.uk You can also download the Assisted transport services guide (PDF 199KB) This guide is downloadable only
2 Dial-a-Ride application form Dial-a-Ride application form If you need the door-to-door transport service that Dial-a-Ride provides you need to complete this application form. You can also download the Dial-a-Ride application form (PDF 1.01MB)
3 Taxi and Private Hire Information Taxi and private hire guide The Taxi and private hire guide includes information on taxis, minicabs and other private hire services in London, including contact details and how to make a complaint. You can download the Taxi and private hire guide (PDF 95KB) This guide is downloadable only
4 Central London bus guide Central London bus guide This guide includes maps showing where buses and Night buses run in Central London and major tourist attractions. This guide is not available to download.

Fares and tickets, travel discounts and Oyster

Guide no. Product name and description Quantity Format
1 Getting around with Oyster Getting around with Oyster Oyster is the cheapest way to pay for single journeys on London transport services. Find out how Oyster can save you time and money. This guide is not available to download.

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These guides can only be sent to UK addresses.

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