Accessibility guides

We produce a range of guides in alternative formats to help you plan and make journeys. All of the guides can be obtained free of charge by completing the order form below.

Audible descriptions of a number of stations are available from Describe Online.

We also publish information about our services in other languages.

Tube, river services and accessibility guides

Guide no. Product name and description Quantity Format
1

Audio Tube map

An audio guide to Tube, DLR, IFS Cloud Cable Car, London Trams and London Overground lines and stations. You can also listen to this guide online.
2

Tube map large print (colour)

Tube, DLR, London Overground and IFS Cloud Cable Car services map in large print for visually impaired customers. You can also download the large print Tube map (colour) (PDF 779KB)
3

Tube map large print (black and white)

Tube, DLR, London Overground and IFS Cloud Cable Car services map in black and white large print for colour blind customers. You can also download the large print Tube map (black and white) (PDF 555KB)
4

Step-free Tube guide (including DLR and London Overground)

Tube, DLR and London Overground stations with step-free access between street, platform and train. Includes where you can change step-free between Tube, DLR, London Overground and National Rail. You can also download the Step-free Tube guide (PDF 658KB)
5

Tube toilet map

The locations of toilet and baby changing facilities on the Tube, DLR and London Overground network. You can download the Tube Toilet map (PDF 299KB)
6

Tube tunnels map

This map shows which parts of the Tube network, London Overground, Elizabeth Line and DLR are underground or enclosed. You can download the map here (PDF 252KB) 		This guide is downloadable only
7

Guide to River Thames boat services

A guide to fast and frequent river services as well as leisure services with maps, timetables, fares information, places of interest and useful contact details. This guide is not available to download. You can listen to this guide online.
8

Getting Around London

Your guide to accessibility. Help with planning your journey using Tube, buses, DLR, taxis and private hire, trains, trams and riverboats. You can also download the Getting Around London guide (PDF 562KB)
9

London Overground - Making rail accessible: helping older and disabled customers

This document includes station accessibility information for London Overground, shows how we are making rail accessible and working to improve the services provided. This document is also available to collect from your local London Overground station. You can download the guide: London Overground - Making Rail Accessible: Helping Older and Disabled Customers (PDF 701KB) 		This guide is downloadable only
10

Travel support card

If you need help travelling around London you can use the travel support card. You can also download a travel support card to print at home and a user guide (PDF 396KB)
11

Travel support card user guide

If you need help travelling around London you can use the travel support card. You can also download a travel support card to print at home and a user guide (PDF 638KB)

Taxis, buses and assisted travel

Guide no. Product name and description Quantity Format
1

Dial-a-Ride application form

If you need the door-to-door transport service that Dial-a-Ride provides you need to complete this application form. You can also download the Dial-a-Ride application form (PDF 1.01MB)
2

Taxi and private hire guide

The Taxi and private hire guide includes information on taxis, minicabs and other private hire services in London, including contact details and how to make a complaint. You can download the Taxi and private hire guide (PDF 95KB) 		This guide is downloadable only

Fares and tickets, travel discounts and Oyster

Guide no. Product name and description Quantity Format
1

Getting around with Oyster

Oyster is the cheapest way to pay for single journeys on London transport services. Find out how Oyster can save you time and money. This guide is not available to download.

Your details

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These guides can only be sent to UK addresses.

Data Protection Statement

Transport for London (TfL), its subsidiaries and service providers, will use your personal information for the purposes of providing you with the information you have requested, keeping you informed about other TfL accessibility initiatives and associated customer research. Your personal information will be properly safeguarded and processed in accordance with the requirements of privacy and data protection legislation. To find out more about how TfL handles personal data, see our Privacy and cookies pages.