Safer travel guidance

Follow Government guidance. Find out more on the Government website.

Consider walking and cycling. Choose quieter times and routes to travel.

Safety and hygiene

We encourage staff and customers to take appropriate action to keep themselves safe.

  • Plan your journey in advance with the TfL Go app or our Journey Planner and, where possible, travel when it is quieter
  • Wear a face covering if it helps you travel with confidence
  • Follow signs, listen to announcements and pay attention to our staff
  • Wash your hands before and after your journey
  • Use contactless or Oyster to pay for your travel
  • Follow government advice
  • Make sure bus windows are kept open to ensure a good supply of fresh air

Our cleaning regime

We have an enhanced cleaning regime. We are:

  • Using antiviral disinfectant that kills viruses and bacteria on contact
  • Cleaning key interchanges more frequently throughout the day
  • Wiping down all touch surfaces on buses, such as poles and doors with strong disinfectant every day


The transport network is well ventilated. Tube, train, tram and bus doors opening frequently ensures a regular exchange of air across the public transport network, while the constant movement draws fresh air into the system.

In the deeper Tube lines, ventilation shafts and fans supplement this air movement. Assessments on Tube carriages indicate that the air changes over 20 times each hour.

Buses are also fitted with a range of air extraction and ventilation systems. These systems, in conjunction with leaving windows open and the frequent opening of doors, ensure the flow of fresh air through the vehicle.

Hand sanitiser

We no longer have hand sanitiser units across our transport network. This decision is based on the current medical and scientific guidance on how coronavirus can be transmitted (by air rather than touch).

Carrying personal hand sanitiser is welcome on our network if this helps you travel with confidence.

Travel advice

If possible, consider travelling at quiet times when there is more space and use our travel tools for the latest information. If there are significant delays, consider other routes, or walking or cycling where possible.

Check the status of Tube, London Overground, Elizabeth line, DLR, and tram services.

Check out our page of walking maps, which includes a map of walking routes around West End retail destinations.

Plan ahead with the TfL Go app or our Journey Planner and sign up for our email updates for more information.

Quieter times and places

Find out more about quieter times to travel on public transport. These times may change as circumstances change.

Quieter times at local stations vary. Check how busy any station on the TfL network is, at any time of day.

Payment at ticket machines

You can top up an Oyster card or buy tickets by paying with cash or by using your bank card at the ticket machines at most stations.

You can also top up using our free payments app and register your card online to set up auto-top-up.

Ticket machines accept cash at all Tube stations except Canary Wharf, Tottenham Hale and Finsbury Park.

Ticket machines at all London Overground and Elizabeth line stations accept cash.

Bus travel

Board your bus through the front door as usual and touch in as indicated or show your validated ticket to your driver. We've made safety improvements to driver screens on buses to help keep you and our drivers safe

Wheelchair users have priority in the wheelchair space. The wheelchair space can be shared with a buggy owner, providing the driver believes the space is big enough and the wheelchair user or mobility scooter user agrees to do so.

More about using buses in London.


Our staff are here to help with accessibility.

More about accessibility and help from staff.

Use our travel tools

Our TfL Go app helps you plan travel on the move. Add it to your iOS and Android devices. 

Also see our travel tools to plan your journey. 

More information

Page last reviewed 13 June 2022