Oyster photocard website currently unavailable
We can't process new applications now because of a TfL-wide cyber security incident. The photocards affected are:
- 5-10 Zip Oyster photocard
- 11-15 Zip Oyster photocard
- 16+ Zip Oyster photocard
- 18+ Student Oyster photocard
- 18-25 Care Leaver Oyster photocard
- 60+ London Oyster photocard
- Apprentice Oyster photocard
- Veterans Oyster photocard
It is currently not possible to apply for these cards.
If you want to replace a lost photocard then call us on 0343 222 1234, Monday to Sunday, 08:00-20:00 and select option 1 (charges may apply).
We'll let you know when our systems are back up and running.
Our contact centre team has limited access to systems at this time. As a result, our teams may not be able to fully resolve any phone queries and you may experience a delay in responses to any online forms you have submitted.
Acceptance of expired 5-10 and 11-15 Zip Oyster photocards
Children with expired 5-10 or 11-15 Zip Oyster photocards should show their card to staff at Tube, DLR, London Overground, Elizabeth line and National Rail stations (where normally accepted) and when boarding buses or to tram revenue inspectors. Staff will accept expired 5-10 Zip Oyster and 11-15 Zip Oyster photocards until 31 October. This includes 16-year-olds whose 11-15 Zip Oyster photocard expired on 30 September 2024.
We will inform expired 5-10 and 11-15 Zip Oyster photocard customers when they can apply for their next Zip Oyster photocard.
16+ Zip Oyster photocard
16+ Zip Oyster photocards are for children aged 16-18 and expire in the year of a pass holders 18th birthday. Expired photocards will not be accepted beyond their expiry date. If your card has expired, you should use an alternative payment method for your travel.
If you need to apply for a 16+ Zip Oyster photocard, either for the first time or if you are 18, living in a London borough and still in full time education, please keep a record of your fares. Once the photocard website is back up and running and you have successfully applied for a new 16+ Zip Oyster photocard, you will be able to request a refund for any additional travel costs you have incurred.
18+ Student Oyster photocard
New university students studying in London cannot apply for an 18+ Student Oyster photocard. Please keep a record of fares paid as it is our intention to refund customers for additional travel costs incurred while our Oyster photocard website is unavailable.
18-25 Care Leaver Oyster photocard
Although we are currently unable to process Oyster photocard applications, we advise you start the application process by telling your responsible London borough that you're interested in applying. If you're eligible, they'll share your data with us and as soon as our Oyster photocard website is back up and running you can then apply.
Please keep a record of fares paid as it is our intention to refund customers for additional travel costs incurred while our Oyster photocard website is unavailable.
60+ London Oyster photocard
We're currently unable to process 60+ yearly address checks. Your photocard will keep working as normal. We'll write to you to let you know when to complete the check.
Freedom Passes are managed by London Councils, on a separate system. You can continue to apply for a Freedom Pass on the London Councils website.
Refunds
You can still contact us to request a refund for your photocard via an online form, but we won't be able to process any refunds until the cyber security incident is resolved.
It is our intention to refund customers for additional travel costs incurred while our Oyster photocard website is unavailable. However, due to the ongoing cyber security incident, refunds may need to be processed differently and we are working towards restoring the system as quickly as we can.
Please keep a record of any additional travel costs, such as receipts, bank statements or paper tickets.
We'll let you know when our systems are back up and running.
Last reviewed 9 October 2024