Using London Trams
CCTV is in operation at all tram stops and on board trams, and some staff are equipped with body worn cameras. Each stop has a help point where you can speak to a customer service assistant and every tram is equipped with a help point on board to speak with the driver once the tram has stopped at the next stop.
We have introduced measures to keep you and our staff safe at all times.
All our trams and tram stops are regularly cleaned with long-lasting hospital-grade cleaning substances that kill viruses and bacteria on contact.
Find out more about safer travel in London
Quieter times and places
Travel at quieter times if possible.
At the tram stop
Tram stops may be busy - keep your distance to help keep everyone safe. Allow customers space to get off the tram before you get on.
You should get on the first tram to your destination that arrives, subject to capacity. Trams are open to anyone.
Tram drivers always look out for anyone waiting to board a tram. They will give you time to board safely, but once the doors have closed please let the tram leave safely and wait for the next one. Check Stations, stops and piers to find out when the next tram will arrive.
Tram stops can be busy at certain times of the day, so you may need to allow extra time for your journey and be prepared to wait.
All our trams and tram stops are accessible.
Please take care when getting on and off a tram and when crossing - look both ways for oncoming trams or other traffic and use official crossing points where available.
On the tram
You should board the tram through any available door and move down inside to use all available space.
Take a seat if seats are available - trams accelerate quickly and can brake suddenly. If you are standing, please hold the handrail throughout your journey.
All trams have clearly marked priority seats for anyone who needs them - look up and offer your seat to anyone who may need one more than you.
Wheelchair and mobility scooter users have priority in the wheelchair space. The wheelchair space can be used by passengers with buggies or prams provided the space is free.
Next stop information is displayed on the information screens and announced on all of our trams. When your stop is displayed and announced, get ready to get off the tram.
Planning your trip
Check our status updates for disruptions to your journey on our status updates page.
Check out all our travel tools.
You must touch in on the yellow card reader at the tram stop before boarding. If the reader doesn't recognise your payment, you should try again or use a different payment method. Use the help point if you need it. There is no need to touch out at the end of your journey.
Boarding trams at Wimbledon
When boarding the tram at Wimbledon you must touch in on the yellow tram-only readers on Platform 10, even if you have already touched in at the station gateline. There is no need to touch out, but you must touch in on the National Rail or London Underground reader if you are interchanging to avoid being over charged or a penalty fare.