Revolutionary new Santander Cycles App launched

11 May 2015
New App will make Santander Cycles easier to use than ever before
"The new Santander Cycles App will make finding and hiring a bike in our great Capital city even more of a doddle. The App is packed full of handy new features and is part and parcel of our plans to take the cycle hire scheme to the next level and encourage more people on to two wheels"
Boris Johnson
Mayor of London
  • Partnership with Santander is helping to grow and develop London's iconic cycle hire scheme

London's newest red icon - Santander Cycles - today launched a revolutionary new App, making the cycle hire scheme easier to use than ever before.

The new Santander Cycles App for Android and iOS smartphones is free to download for both members and casual users. In addition to viewing the nearest docking station and bike availability, the new App is able to send a 'bike release' code straight to a user's phone, which means they can hire a cycle without having to use the docking station terminal.

All customers need to do is register with their bank card, use the App to 'hire now' from a nearby docking station, and just tap the code into a docking point to release a bike for use.

Extra features of the Santander Cycles App

  • See up-to-the minute information about which docking stations have cycles and spaces available;
  • Users can log in to their membership accounts;
  • Buy 24 hour and annual subscriptions;
  • Receive notifications showing the cost at the end of a hire period;
  • View recent journeys and charges;
  • Tells users exactly when their hire period has started - and confirms the bike has been securely docked at the end of a hire period;
  • Plan a journey with an easy to follow map - Transport for London's (TfL's) real-time cycling Journey Planner is available at the touch of a button, which shows users where they can hire a bike and how many are available at any one of the Capital's 750 docking stations;
  • Smart design means it can be constantly upgraded and improved by TfL and Santander with the latest app technology available.

Mayor of London, Boris Johnson, said:

'The new Santander Cycles App will make finding and hiring a bike in our great Capital city even more of a doddle. The App is packed full of handy new features and is part and parcel of our plans to take the cycle hire scheme to the next level and encourage more people on to two wheels.'

Leon Daniels, TfL's Managing Director of Surface Transport, said:

'This is just one of the exciting new developments we're bringing to life with our new partnership with Santander. Together we're working hard to make cycling an integral part of London life, so anyone can jump on a bike to get to work, the shops or discover the Capital. The new official Santander Cycles App will make hiring a bike much easier for both members and casual users by being able to find the nearest docking station and check how many bikes are available, and get an access code so you can just hop on and go without spending time at the terminal.'

Nathan Bostock, CEO, Santander UK, said:

'We're absolutely committed to growing and developing Santander Cycles together with TfL by making more bikes available, providing more docking stations and offering extra benefits in future to give Londoners and visitors to the Capital the best possible experience.

'Since announcing our partnership in February of this year, we've already added 3 per cent cashback on cycle hire journeys for customers using their 1|2|3 credit card, and the App further demonstrates our commitment to making the cycle scheme more fun, rewarding and easy.'

The new red-and-white livery of Santander Cycles is already widespread across London and the transition is continuing at pace as docking stations and distribution vans are rebranded.

Santander Cycles is the second-largest cycle hire scheme in Europe, and since it was introduced in 2010, around 40 million journeys have been made using the bikes, making it a popular and affordable way to travel around London for work or leisure.

Usage of the scheme rose by a quarter last year and is at a record high, with more than 10 million journeys made in 2014. Customer satisfaction is also at an all-time high, with over 80 per cent of members intending to renew their membership.

 

Notes to Editors:

  • The new App was developed on behalf of Santander Cycles by Corethree. www.corethree.net.
  • The Santander Cycles App is available for both IOS and Android devices, from the Apple Store and Google Play.
  • The bike release code is valid for 10 minutes.
  • The Santander Cycles App doesn't reserve a bike but even if a bike isn't available at a user's chosen docking station, another bike release code can be requested at no additional cost, enabling the user to pick up a bike from another docking station.
  • Santander Cycles can be hired from as little as £2 a day for unlimited number of 30 minute journeys. Regular users can register for annual membership, which equates to 25p per day and get the same unlimited number of journeys under 30 minutes each without paying anything more.