Tube reliability shows year-on-year improvement

12 February 2014
Latest performance figures from Transport for London (TfL) show that overall delays to Tube customers continue to decline with a 13 per cent reduction year-on-year.
"We remain on track to meet our target of reducing delays by the end of 2015 and, across the network, delays to customers' journeys have been reduced by 37 per cent since 2008/09 and 53 per cent since 2003/04"
Phil Hufton
Chief Operating Officer of London Underground

We remain on track to meet our target of reducing delays by the end of 2015 and, across the network, delays to customers' journeys have been reduced by 37 per cent since 2008/09 and 53 per cent since 2003/04

Figures for Period 8 of 2013-14 (13 October to 9 November) show that London Underground (LU) operated more than 97 per cent of all scheduled train services during the four-week period, despite disruption caused by the storm which hit the south of England on 28 October.

There were 100.4 million passenger journeys, which was an increase of 3.4 per cent on the same period last year.
 
Phil Hufton, Chief Operating Officer of London Underground, said:

'The autumn presented plenty of challenges for the London Underground team, not least the severe weather experienced in late October which caused some disruption to LU services.

However, having robust plans in place helped us to minimise that disruption and maintain a good service.

We remain on track to meet our target of reducing delays by the end of 2015 and, across the network, delays to customers' journeys have been reduced by 37 per cent since 2008/09 and 53 per cent since 2003/04.'

The continuing trend of long-term improvement on the Tube follows the success of the London Underground Reliability Programme, introduced in 2011. 

London Underground continues to develop and implement more reliable solutions to meet the Mayor's commitment of reducing delays on the network.