Our website now allows Londoners with TfL concessionary photocards to change their photograph at a cost of £10 per image, and as often as they like.
Young people and Londoners holding one of Transport for London's (TfL's) concessionary photocards can now change their Oyster card photograph online, for a charge of £10.
This does not include Freedom Pass holders, which allow over 60s and eligible disabled people in London to travel free, as it is not a TfL concessionary photocard and is administered by London Councils.
Until recently, concessionary photocard holders were unable to change the photograph on their Oyster photocard.
As a result, a number of photocard holders were found to be travelling with what appeared to be deliberately damaged or defaced photocards.
In the case of young people, this breaches the Behaviour Code they sign up to in order to receive their Zip Oyster photocards, and can result in their travel concession being withdrawn for up to a year.
Since April 2009 more than 1,500 young people, in particular 11-15 Zip Oyster photocard holders, have had their travel concession withdrawn for travelling with a damaged or defaced photocard.
This is an age when 11 to 15 year olds' physical appearance changes considerably, and it is believed that self-consciousness about appearance is one of the reasons for a number of the damaged or defaced photocards.
This new facility now allows all holders of TfL's concessionary photocards to replace the image on their photocard, with an appropriate one of themselves, as often as they like and at a cost of £10 per image.
Steve Burton, Director of Community Safety Enforcement and Policing at Transport for London, said: 'Less than one per cent of young people with Zip Oyster photocards have had their travel concession withdrawn for travelling with a damaged or defaced card and it is not a decision we take lightly.
'To make it easier for people, our website now allows Londoners with TfL concessionary photocards to change their photograph at a cost of £10 per image, and as often as they like.
'It is very important that the photographs on all Oyster photocards are clearly visible and that our staff are able to confirm that the person travelling for free or at a discount is authorised to do so. If you want to change your photograph, you can now visit the TfL website and upload an appropriate one you prefer.
'Travelling with a card that doesn't work when you touch in, isn't yours or doesn't have a clear photograph of you may lead to you losing your travel concession.'
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