Mobility assistance

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Your details
Date mobility assistance required
Coach departure information
  1. (hh:mm 24-hour)
Assistance required

Data Protection Statement

Transport for London (TfL), its subsidiaries and service providers will use the personal information you provide on this form to process your mobility assistance request and to provide you with the services you have asked for. On some occasions, we may need to share your information with associated organisations or their agents for these purposes. Where you have provided specific information about your disability or other health condition you are giving your consent for us to use this solely for this purpose. Your personal information will be properly safeguarded and processed in accordance with the requirements of privacy and data protection legislation. To find out more about how TfL handles personal data, see our Privacy and cookies pages.

Please be aware of the following

Passengers requiring assistance must make themselves known to a uniformed member of staff upon arrival at Victoria Coach Station. If this is not possible, please ask your driver to inform the Coach Station staff on your behalf.

Dedicated mobility assistance is available from 08:30 - 20:00. At other times, we will do our best to meet your requirements, but this may not always be possible.

At peak times, mobility assistance may be delayed, or the service may not be available when it is extremely busy.

This service is free of charge, but self-employed porters, who will expect payment for their services, are available to carry your luggage if required.

You can be set down or picked up by a taxi, minicab, or private car at the Mobility Lounge.

If you have a through ticket involving a coach change at Victoria Coach Station, please inform your coach driver, or Coach Station staff that you have booked assistance.

Mobility assistance can only be offered inside the confines of Victoria Coach Station.