Before you replace your card

You must have pay as you go credit, or at least 5 days travel remaining on a Travelcard or Bus & Tram Pass, for us to transfer it to a new Oyster card.

Your stolen card must have been registered.

Be ready to provide a copy of the crime reference report.

Replace your card by phone

Call:
0343 222 1234 (Charges may apply)

It will take us up to 5 working days after you've reported your Oyster card as stolen to send you a replacement.

Once we have confirmed you're the registered Oyster card owner, we will calculate the pay as you go balance, or Travelcard/Bus & Tram Pass value, from the day you reported it as stolen and transfer to your replacement card.

We don't refund your travel costs whilst you're waiting for your new card to arrive.

If it takes us longer than 5 working days to replace your card, we might refund any travel made from the sixth day. You would need to provide receipts or tickets.

Once you've reported your card as stolen, the card will be cancelled.

After you get your new card

Your new Oyster card will have the same Travelcard, Bus & Tram Pass and/or pay as you go credit that was on it before.

Before adding your new card to your contactless and Oyster account, you need to make at least one journey with it and then wait 24 hours.

If you have an Annual Travelcard, we'll send you a new Gold Record Card.

If you get discounted travel, you'll need to get the discount reset on your replacement card at a station. You'll need to take your discount photocard with you.