Exceeded maximum journey time

What you should know

When you use contactless or Oyster to pay as you go, there is a maximum amount of time that you can spend making a single journey on Tube, DLR, London Overground, Elizabeth line and National Rail.

If you spend longer than the maximum journey time for your journey, you could be charged 2 maximum fares.

Before you claim

Please wait at least 48 hours as you might receive an automatic refund:

  • Oyster - we'll automatically add it to your card the next time you touch in or out of a rail journey
  • Contactless - the refund will show on your next card statement, or we will adjust the fares charged when you next travel

If you do not get an automatic refund, you have up to 8 weeks from your journey to claim.

We will not give a refund if you have already claimed 3 maximum fare refunds in the same calendar month.

Claim a refund online

Or create an account.

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