Use our online form to ask about property lost on the following services:
It can take up to 10 days for things we find to be delivered from stations and garages and entered on our system.
Enquire about property lost on other transport services.
If a name and postal/e-mail address is found on the property, the potential owner will be contacted and told that the Lost Property Office may have their item of property.
Please provide a detailed description of the property, being sure to note any unique attributes or identifying features. The date of your loss and details of your journey will help us narrow down the search. We will keep an enquiry open for at least 21 days and will notify you whether we find a match or not.
If you are asking about a lost mobile phone, you will need either the IMEI or SIM card numbers before we can search our system. These are not the same as the telephone number and can be obtained from your airtime or network provider.
Property is stored by the Lost Property Office and can be claimed for a period of three months from date of loss. Currency (whether on its own or extracted from property) can be claimed up to 12 months from date of loss.
Once we have confirmed that we have found your property, it may be collected from our offices at Baker Street. We can also send items by courier at additional cost.
We charge a fee to cover administration costs and we will ask you to provide valid identification before we return your property to you. If you want someone else to collect property on your behalf, you will need to provide a signed letter of authorisation for them to do so.
Property found in taxis is subject to an additional fee based on the value of the item. This award is given directly to the driver in recognition of their actions.
Items not claimed after three months will have any personal data removed and securely destroyed, before either being donated to charities including The Salvation Army and the British Red Cross, or being recycled, disposed of, or sold at auction.
Any revenue generated from unclaimed items contributes towards the cost of running the Lost Property Office.
Customers can enquire about lost property by:
Contact the boat operator.
Phone: 020 8681 8300*. Please note: we can only deal with lost property enquiries relating to trams on this phone number.
Opening hours: 09:00-17:00 Monday to Friday
The lost property office does not receive items lost on National Rail services, licensed mini-cabs, coaches, tour buses or airports. Please contact the service operator.