Travel accessibility
Accessible information review
What disabled customers want to know when making a familiar and unfamiliar journey, how they like to receive this information and where they would expect to find this information (September 2013)
Social media during the Games
How passengers with accessibility issues describe on social media channels their experiences of using TfL's transport network during the Olympics and Paralympics (October 2012)
Summary (PDF 0.05MB)
Full Report (PDF 2.19MB)
Disabled people during the Games
The journey experience of disabled people during The Games (October 2012)
Summary (PDF 0.08MB)
Full Report (PDF 2.26MB)
Green Park station step-free access
Assessment of awareness of step-free access at Green Park station and the understanding of related signage among persons with restricted mobility (August 2012)
Summary (PDF 0.08MB)
Full Report (PDF 0.55MB)
Dial-a-Ride meetings 2012
Evaluation of the members' views of the regional panel meetings (July 2012)
Summary (PDF 0.07MB)
Full Report (PDF 0.28MB)
New Routemaster mystery traveller
Assessments of New Bus for London (NBfL) by wheelchair users (June 2012)
Summary (PDF 0.04MB)
Full Report (PDF 0.41MB)
Leisure cyclists cycle commuting
To identify the potential for increased cycling among harder to reach people and to identify the specific barriers (May 2012)
Summary (PDF 0.01MB)
Full Report (PDF 1.83MB)
Wheelchair space conflict reduction
What messages will work to reduce conflict in the wheelchair space (April 2012)
Summary (PDF 0.04MB)
Full Report (PDF 3.40MB)
Travel needs of the LGB community
TfL research data on equality and public transport issues surrounding the lesbian, gay and bisexual community brought into a single report (April 2012)
Summary (PDF 0.19MB)
Full Report (PDF 0.30MB)
People on low incomes
TfL research data on equality and public transport issues brought into a single report (April 2012)
Summary (PDF 0.11MB)
Full Report (PDF 0.54MB)
Disabled people
TfL research data on equality and public transport issues brought into a single report (April 2012)
Summary (PDF 0.14MB)
Full Report (PDF 0.71MB)
Older people
TfL research data on equality and public transport issues brought into a single report (April 2012)
Summary (PDF 0.08MB)
Full Report (PDF 0.58MB)
Women
TfL research data on equality and public transport issues brought into a single report (April 2012)
Summary (PDF 0.14MB)
Full Report (PDF 0.55MB)
BAME people
TfL research data on equality and public transport issues surrounding black, Asian and minority ethnic people brought into a single report (April 2012)
Summary (PDF 0.13MB)
Full Report (PDF 0.76MB)
Younger people
TfL research data on equality and public transport issues brought into a single report (April 2012)
Summary (PDF 0.08MB)
Full Report (PDF 0.58MB)
Dial-a-Ride application process
Evaluation of the impact of changes, primarily by reviewing the profile of new members (February 2012)
Summary (PDF 0.03MB)
Full Report (PDF 0.45MB)
Dial-a-Ride meetings 2011
Evaluation of the members' views of the regional panel meetings (June 2011)
Summary (PDF 0.02MB)
Full Report (PDF 0.20MB)
Cycling among low-income groups
Identifies the potential for increased cycling among harder to reach people and identifies the specific barriers (May 2011)
Summary (PDF 0.05MB)
Full Report (PDF 3.30MB)
Accessibility traveller survey
Assessment of service provision across our modes for people with a range of disabilities (March 2011)
Disabled commuters - June 2010
The journey experiences of disabled commuters on London Underground, buses and London Overground, and how their experience may differ from that of off-peak disabled passengers (June 2010)
Summary (PDF 0.02MB)
Full Report (PDF 3.17MB)
Disabled commuters - April 2010
Looks at the barriers faced by disabled commuters travelling in peak time and in the evenings and explores to what extent these affect their travel plans and transport choices (April 2010)
Summary (PDF 0.02MB)
Full Report (PDF 0.18MB)
Dial-a-Ride booking preferences
How users and potential users of the London Dial-a-Ride scheme would react to the implementation of different booking mechanisms (October 2009)
Summary (PDF 0.02MB)
Full Report (PDF 0.81MB)
Dial-a-Ride non-active users 2009
Reasons for non-use of the Dial-a-Ride service among registered users (June 2009)
Summary (PDF 0.02MB)
Full Report (PDF 0.36MB)
Older people's experience of travel
Impact of a lack of accessible transport on the lives of socially excluded older people in London (June 2009)
Summary (PDF 0.02MB)
Full Report (PDF 0.33MB)
Dial-a-Ride stakeholders 2008
DaR stakeholders' views on the new format of the Local Area Panel meetings (May 2009)
Summary (PDF 0.02MB)
Full Report (PDF 0.23MB)
London Underground profiling
Public transport barriers and needs among people identified as 'white other' ethnicity in London (April 2009)
Summary (PDF 0.02MB)
Full Report (PDF 0.35MB)
Yellow lines at bus stops
Number of passengers and instances that passengers stand in front of the yellow line at bus stops (March 2009)
Summary (PDF 0.02MB)
Full Report (PDF 0.51MB)
Door-to-door application process
Ways to improve implementation of the revised application process for door-to-door services (December 2008)
Summary (PDF 0.02MB)
Full Report (PDF 0.73MB)
Dial-a-Ride use and member profile
Extent to which free fares account for the increase in registrations and usage within four key groups (October 2008)
Summary (PDF 0.02MB)
Full Report (PDF 0.22MB)
Dial-a-Ride new vehicle feedback
Driver and passenger views on how well the new large (Bluebird) vehicle is performing in service and to identify any problems or issues and how they could be overcome (August 2008)
Research into what our customers think and how they behave helps us identify their key issues, areas for improvement and allows us to seek their views on new initiatives to inform our decision making.
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