Increased road congestion contributes to worsening air pollution, delays vital bus services and freight and makes many streets unpleasant places for people to walk and cycle. This independent study was prepared for us by Integrated Transport Planning (ITP) between June and November 2017.
Documents on safety and roads policing enforcement can be found in our Safety and security section.
To build a better picture of delivery and servicing activity in London's offices.
To gauge Londoners' support for proposals for Private Hire Vehicles (PHVs), specifically, regulations for PHV operators, drivers and technical changes to regulations (17 proposals in total).
To evaluate whether the current suite of FORS training meets the needs of fleet operators, managers and drivers to bring about effective behaviour change and contribute to TfL's surface outcomes of safe and efficient deliveries in London.
To evaluate current usage of delivery management systems, truck holding areas and construction logistics plans to inform recommendations for the construction logistics sector and local authorities regarding best practice across London.
To understand the awareness, understanding and attitudes to the introduction of the Olympic Route Network (ORN) and Paralympic Route Network (PRN) - whether Londoners understand the implications to the enforcement to take place and what key messages need to be communicated (July 2012)
To evaluate a number of creative adverts to decide on the best route forward (September 2011)
Survey of customer views to establish priorities for improvements to pavements (April 2011)
Assist in the selection and development of a unified creative approach for Congestion Charging advertising (November 2010)
Survey of customer minimum and preferred levels of service with respect to specific carriageway condition defects. This allows TfL's Highways Asset Investment team to investigate minimum and preferred funding requirements and to set maintenance targets (September 2010)
Identify current perceptions and awareness of TfL's Freight Operator Recognition Scheme (FORS) among members and non-members and to benchmark FORS against similar schemes and establish willingness to pay for existing and potential elements of this (August 2010)
Understand the customer and usage profiles at Underground station car parks (April 2010)
Perceived importance and effectiveness of proposed interventions to smooth the traffic flow in London (August 2009)
How road users perceive the network and what their needs are in terms of operational factors and information. Testing response to some potential interventions (April 2009)
Awareness of issues related to the London Freight Plan and support for actions addressing these (April 2009)
Awareness of the concept of Red Routes among Londoners and when and where exemptions apply (October 2008)
Research into what our customers think and how they behave helps us identify their key issues, areas for improvement and allows us to seek their views on new initiatives to inform our decision making.
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Brief extracts of the material may be reproduced under the fair dealing provisions of the Copyright, Designs and Patents Act 1988 for the purposes of research for non-commercial purposes, private study, criticism, review and news reporting.
Contact us to arrange to use the material in this library for any other purpose.