London Road User Charging Agreement

This new Agreement comprises of two parts: the Business Operations Agreement and Enforcement Operations Agreement.

The following contractual documents have had part, or all, of their content redacted for reasons of data protection or commercial confidentiality (for example, names of staff members, address details and amounts of contractual payments).

Business Operations Agreement 2014

Enforcement Operations Agreement 2014

 
Schedule 2

Schedule 2 - Contents

PDF 15KB

General - redacted

PDF 255KB

Finance - redacted

PDF 119KB

Interoperability - redacted

PDF 78KB

Management Information System - redacted

PDF 69KB

Enforcement Operations - redacted

PDF 287KB

Appendix 1 - Notice types and progression - redacted

PDF 576KB

Appendix 2 - Notice templates and the Merge field guide - redacted

PDF 3.48MB

Appendix 3 - Penalty Charge Notice insert - redacted

PDF 124KB

Appendix 4 - Warning notices - redacted

PDF 418KB

Appendix 5 - Legislation guidance - redacted

PDF 828KB

Appendix 6 - MIS data requirements overview - redacted

PDF 115KB

Appendix 7 - Contravention matrix - redacted

PDF 126KB

Appendix 8 - Traffic Enforcement Centre code of practice and guidance - redacted

PDF 849KB

Appendix 9 - TfL business rules - redacted

PDF 821KB

Appendix 10 - Evidential record template - redacted

PDF 347KB

Appendix 11 - London council contravention code list and description - redacted

PDF 160KB

Appendix 12 - Responses to driver and DVLA enquiries - redacted

PDF 45KB

Appendix 13 - Finance best practice - redacted

PDF 14.66MB

Appendix 14 - Penalty charge write off policy - redacted

PDF 40KB

Appendix 15 - Appeal pack - redacted

PDF 7.63MB

Appendix 16 - PATAS appeal form - redacted

PDF 5.42MB

Appendix 17 - Dispensation pack - redacted

PDF 803KB

Appendix 18 - Reason codes - redacted

PDF 24KB

Appendix 19 - Refund policy - redacted

PDF 42KB

Appendix 20 - Outgoing correspondence - redacted

PDF 874KB

Appendix 21 - Returned mail handling - redacted

PDF 98KB

Appendix 22 - Challenge pack - redacted

PDF 170KB

Appendix 24 - Data retention - redacted

PDF 67KB

Appendix 25 - Enforcement volumes - redacted

PDF 79KB

Appendix 25a - Enforcement volumes - redacted

PDF 75KB

Appendix 26 - Failover thresholds - redacted

PDF 35KB

Appendix 27 - IIP standards - redacted

PDF 2.95MB

Appendix 28 - Information governance - redacted

PDF 76KB

Appendix 30 - Manual DVLA enquiries - redacted

PDF 974KB

Appendix 31 - Handling evidence - redacted

PDF 675KB

Appendix 32 - Elise CUG Code - redacted

PDF 128KB

London Road User Charging Agreement 2007

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