London Road User Charging Agreement

Schedule 1 - Definitions - redacted

Schedule 3 - Milestones and deliverables - redacted

Schedule 4 - Testing regime - redacted

Schedule 5 - Service level agreement - redacted

Schedule 6 - Termination compensation - redacted

Schedule 7 - Charging and operational pricing - redacted

Schedule 9 - Change control request procedure - redacted

Schedule 10 - Contract management and reporting - redacted

Schedule 2 - Contents

Statement of requirements - redacted

General - redacted

Finance - redacted

Interoperability - redacted

Management Information System - redacted

Appendix 1 - Payments and transaction - redacted

Appendix 2 - Customer account - redacted

Appendix 3 - Volumetrics - redacted

Appendix 3a - Volumetrics - redacted

Appendix 4 - Data input and output - redacted

Appendix 5 - Operational guidance - redacted

Appendix 6 - Key data fields - redacted

Appendix 7 - Key process flows - redacted

Appendix 8 - Finance best practice - redacted

Appendix 9 - IIP standard - redacted

Appendix 10 - Information governance processes - redacted

Appendix 11 - Data retention - redacted

Appendix 14 - MIS data requirements - redacted

Appendix 15 - Web interactions - redacted

Appendix 16 - Handling evidence - redacted

Appendix 18 - Secure handling - redacted

Appendix 19 - Evidential record - redacted

Schedule 11 - Employees and key personnel - redacted

Schedule 12 - Asset management - redacted

Schedule 13 - Service provider confidential information - redacted

Schedule 14 - Security - redacted

Schedule 15 - Data descriptions - redacted

Schedule 16 - Exit plan - redacted

Schedule 17 - Agreed Form of Guarantee - redacted

Schedule 18 - Premises - redacted

Schedule 19 - Deed of Confidentiality - redacted

Schedule 20 - Management services - redacted

Schedule 21 - Dispute resolution procedure - redacted

Schedule 22 - Collateral Deed - redacted

Schedule 23 - Gainsharing - redacted

Schedule 24 - Responsible Procurement - redacted

Schedule 25 - Business continuity - redacted

Schedule 26 - Key subcontractors - redacted

Schedule 27 - Deed of Novation - redacted

Schedule 30 - Open book template - redacted

Schedule 28 - Contents

Schedule 32 - Revenue collection and payment - redacted

Schedule 33 - Additional services - redacted

Schedule 34 - TfL policies: contents - redacted

Schedule 36 - Value for money review - redacted

Schedule 1 - Definitions - redacted

Schedule 3 - Milestones and deliverables - redacted

Schedule 4 - Testing regime - redacted

Schedule 5 - Service level agreement - redacted

Schedule 6 - Termination compensation - redacted

Schedule 7 - Charging and operational pricing - redacted

Schedule 9 - Change control request procedure - redacted

Schedule 10 - Contract management and reporting - redacted

Schedule 2 - Contents

General - redacted

Finance - redacted

Interoperability - redacted

Management Information System - redacted

Enforcement Operations - redacted

Appendix 1 - Notice types and progression - redacted

Appendix 2 - Notice templates and the Merge field guide - redacted

Appendix 3 - Penalty Charge Notice insert - redacted

Appendix 4 - Warning notices - redacted

Appendix 5 - Legislation guidance - redacted

Appendix 6 - MIS data requirements overview - redacted

Appendix 7 - Contravention matrix - redacted

Appendix 8 - Traffic Enforcement Centre code of practice and guidance - redacted

Appendix 9 - TfL business rules - redacted

Appendix 10 - Evidential record template - redacted

Appendix 11 - London council contravention code list and description - redacted

Appendix 12 - Responses to driver and DVLA enquiries - redacted

Appendix 13 - Finance best practice - redacted

Appendix 14 - Penalty charge write off policy - redacted

Appendix 15 - Appeal pack - redacted

Appendix 16 - PATAS appeal form - redacted

Appendix 17 - Dispensation pack - redacted

Appendix 18 - Reason codes - redacted

Appendix 19 - Refund policy - redacted

Appendix 20 - Outgoing correspondence - redacted

Appendix 21 - Returned mail handling - redacted

Appendix 22 - Challenge pack - redacted

Appendix 24 - Data retention - redacted

Appendix 25 - Enforcement volumes - redacted

Appendix 25a - Enforcement volumes - redacted

Appendix 26 - Failover thresholds - redacted

Appendix 27 - IIP standards - redacted

Appendix 28 - Information governance - redacted

Appendix 30 - Manual DVLA enquiries - redacted

Appendix 31 - Handling evidence - redacted

Appendix 32 - Elise CUG Code - redacted

Schedule 11 - Employees and key personnel - redacted

Schedule 12 - Asset management - redacted

Schedule 13 - Service provider confidential information - redacted

Schedule 14 - Security - redacted

Schedule 15 - Data descriptions - redacted

Schedule 16 - Exit plan - redacted

Schedule 17 - Agreed Form of Guarantee - redacted

Schedule 18 - Premises - redacted

Schedule 19 - Deed of Confidentiality - redacted

Schedule 20 - Management services - redacted

Schedule 21 - Dispute resolution procedure - redacted

Schedule 22 - Collateral Deed - redacted

Schedule 23 - Gainsharing - redacted

Schedule 24 - Responsible Procurement - redacted

Schedule 25 - Business continuity - redacted

Schedule 26 - Key subcontractors - redacted

Schedule 27 - Deed of Novation - redacted

Schedule 30 - Open book template - redacted

Schedule 28 - Contents

Schedule 32 - Revenue collection and payment - redacted

Schedule 33 - Additional services - redacted

Schedule 34 - TfL policies: contents - redacted

Schedule 36 - Value for money review - redacted