To assess satisfaction with the TfL Twitter feeds amongst users (September 2013)
To explore how customers feel about and use different sources of bus information, in particular to explore the value of Countdown at bus stops vs. other information sources (May 2013)
To assess the performance of a communications campaign to raise awareness of the introduction of New Bus for London to route 24 (September 2013)
To evaluate the effectiveness of new format digital screens displaying bus arrival information and how well they are understood by customers (May 2013)
Assess satisfaction with the TfL Twitter feeds among users. (December 2012)
To understand how customers are using LU station WiFi during their journeys. (November 2012)
Establish levels of various online activities including mobile internet and use of TfL's website. (October 2012)
To explore how TfL's website should develop in the light of specific responses to TfL's website and changing consumer use of digital media in general (August 2012)
To understand who uses the @TfLTrafficNews Twitter feed, when, where and how, and what impact it has on TfL's reputation. (July 2012)
To evaluate whether there is a suitable alternative to the word 'severe' with regards to communicating delays to customers (June 2012)
To understand the attitudes and awareness of the road events and impacts to the local areas (June 2012)
To establish the most effective sign design to warn customers about oncoming traffic when alighting from the rear platform of the new Bus for London (March 2012)
Monitor customer uptake of web/mobile channels and changes in usage patterns, with particular interest in social media (February 2012)
Scoping exercise looking at the use of social media among taxi and private hire drivers and customers (November 2011)
Research into what our customers think and how they behave helps us identify their key issues, areas for improvement and allows us to seek their views on new initiatives to inform our decision making.
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